Chassitti Miles
Summary
Versatile and professional individual with a strong background in customer service and transportation. Excels in collaborative team environments, showcasing exceptional organizational skills and motivation. Demonstrates a courteous, professional, and tactful attitude towards the general public in diverse circumstances.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Workers Compensation Examiner
NYS Workers Compensation Board
06.2024 - Current
- Processes work assigned in CIS work queue accurately and in a timely manner; greet and provide general information to constituents;
- Assist with WCB website online forms and applications; assist parties who require language access services when necessary; provide interpretation when needed to assist parties; assist with voter registration.
- Assist WCLJs and constituents with hearing process. When scheduling in-person hearings assist with public use of computers to access eCase; receive and process documents and evidence for administration of claims.
School Bus Driver
Student Transportation of America, STA
04.2024 - 06.2024
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Field Safety Supervisor
First Student
09.2020 - 03.2024
- Implemented effective safety training programs for 60-150 employees, resulting in decreased accident rates.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Coordinated with external consultants to conduct specialized safety training sessions, broadening the knowledge base of employees in specific areas of concern.
19A Examiner
First Student
07.2021 - 03.2024
- Streamlined examination processes for increased efficiency and consistency in decision making.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
School Bus Driver/ Trainer
First Student
07.2012 - 03.2024
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Enhanced driver safety by conducting comprehensive training sessions on defensive driving techniques,emergency procedures and special needs.
- Improved trainee performance by providing constructive feedback and personalized coaching during practice drives.
Education
Certificate -
Stenographic Institute of WNY
05.2026
High School Diploma -
Kensington High School
06.1999
Skills
- Decision Making
- Effective Communication
- Accident Reporting
- DOT Compliance
- Active Listening
- Critical Thinking
- Microsoft Office Proficient
- Multitasking
- Records Management
- Interpersonal Skills
- Customer Service
- Organizational Skills
- Office Management
- Problem Solving
Certification
NYS 19A Examiner
Timeline
Assistant Workers Compensation Examiner
NYS Workers Compensation Board
06.2024 - Current
School Bus Driver
Student Transportation of America, STA
04.2024 - 06.2024
19A Examiner
First Student
07.2021 - 03.2024
Field Safety Supervisor
First Student
09.2020 - 03.2024
School Bus Driver/ Trainer
First Student
07.2012 - 03.2024
High School Diploma -
Kensington High School
NYS 19A Examiner
Certificate -
Stenographic Institute of WNY
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