Christina Leibenguth
Claims Examiner
Whitehall, PA,PA
Summary
Claims Examiner Detail-oriented Examiner with 18 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process. Strong command of claimant information intake processes and records documentation. Motivated to learn, grow and excel.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Workers Compensation Assistant
OAA Orthopaedic Specialists
10.2021 - Current
- Generated, posted and attached information to files.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Scheduled Appointments.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Addressed client inquiries and updated database information.
Claims Examiner Product Specialist
Penn Treaty Network America
10.2017 - 09.2019
- Researched claims and incident information to deliver solutions and resolve problems
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
- Verified insurance claims and determined fair amount for settlement
- Investigated and processed long term care insurance claims for policyholders
- Handled complaints and grievances using negotiating and problem-solving skills
- Examined photographs and statements
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Used Microsoft outlook, Microsoft Excel, and Microsoft word systems to program, set up functions, and enter data for claims
- Ordered Medical information to complete files.
Claims Examiner
Penn Treaty Network America
04.2007 - 10.2017
- Researched claims and incident information to deliver solutions and resolve problems
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
- Verified insurance claims and determined fair amount for settlement
- Investigated and processed long term care insurance claims for policyholders
- Handled complaints and grievances using negotiating and problem-solving skills.
Claims Examiner Assistant
Penn Treaty Network America
12.2004 - 03.2007
- Completed data entry tasks with accuracy and efficiency
- Responded to inbound inquiries regarding accounts and payments
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Scanned documents and saved in database to keep records of essential organizational information.
Data Entry Clerk
Penn Treaty Network America
03.2001 - 11.2004
- Completed data entry tasks with accuracy and efficiency
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Corrected data entry errors to prevent later issues such as duplication or data degradation
- Scanned documents and saved in database to keep records of essential organizational information
- Identified data entry errors and reported to necessary departments
- Sorted documents and maintained organized filing process.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NYHuman Resource Management
DeSales University
Center Valley, PAHuman Resource Management
Lehigh Carbon Community College
Schnecksville, PA06.2026
Skills
- Verbal and Written Communication
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Multitasking and Prioritization
- Data Entry and Maintenance
- Attention to Detail
- Project Tracking
- Decision Making
- Microsoft Word
Certification
LTCP, Long Term Care Professional Certificate
Microsoft Excel Certificate
Microsoft Word Certifcate
Timeline
Workers Compensation Assistant
OAA Orthopaedic Specialists
10.2021 - Current
Claims Examiner Product Specialist
Penn Treaty Network America
10.2017 - 09.2019
Claims Examiner
Penn Treaty Network America
04.2007 - 10.2017
Claims Examiner Assistant
Penn Treaty Network America
12.2004 - 03.2007
Data Entry Clerk
Penn Treaty Network America
03.2001 - 11.2004
High School Diploma -
Richmond Hill High School
Human Resource Management
DeSales University
Human Resource Management
Lehigh Carbon Community College
LTCP, Long Term Care Professional Certificate
Microsoft Excel Certificate
Microsoft Word Certifcate
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