Chassity Blue
Austin,TX
Summary
Administrative clerical representative with extensive experience in data management and organizational planning. Proven track record in streamlining operations and enhancing team collaboration, resulting in improved client experiences and increased workflow efficiencies. Strong background in customer relations, delivering professional service and support to clients.
Overview
24
24
years of professional experience
Work History
Volunteer Associate
Austin Public Library Recycled Reads
Austin, Tx
07.2024 - 12.2024
- Organized and maintained recycled book displays to enhance patron engagement.
- Processed book donations, ensuring quality control and proper categorization.
- Managed inventory and shelving operations to support daily library functions.
- Educated visitors on available library services and resources for improved access.
- Provided friendly customer service to build strong relationships with patrons.
- Assisted customers in selecting items and addressing product inquiries effectively.
Patient Access Representative
R1 RCM
Austin, Texas
01.2017 - 07.2019
- Facilitated opening and closing of main registration desk, ensuring seamless operations.
- Greeted patients and visitors, directing them to appropriate departments.
- Collected and verified demographic, insurance, and payment details for electronic medical records.
- Accurately input data into electronic health records.
- Verified insurance information, obtaining pre-authorizations and referrals.
- Handled incoming calls on multi-line phone, transferring to relevant staff efficiently.
Patient Access Representative II
Seton Southwest Hospital
Austin, TX
04.2001 - 01.2017
- Facilitated emergency department triage desk operations, improving patient flow and reducing wait times.
- Registered patients by obtaining demographic, insurance, and payment information.
- Maintained accurate patient records ensuring compliance with HIPAA regulations.
- Screened patients for charity and financial assistance programs, enhancing access to necessary healthcare services.
- Trained and mentored new patient access representatives, ensuring adherence to service standards and improving team cohesion.
- Received recognition from CEO for exemplifying Seton values and mission in daily operations.
Education
Some College (No Degree) - Social Work
Austin Community College
Austin, TX06-2026
Skills
- Data entry and management
- Record and file organization
- Patient advocacy
- Community outreach
- Public relations
- Team collaboration
- 40 wpm typing
- Creative problem solving
Timeline
Volunteer Associate
Austin Public Library Recycled Reads
07.2024 - 12.2024
Patient Access Representative
R1 RCM
01.2017 - 07.2019
Patient Access Representative II
Seton Southwest Hospital
04.2001 - 01.2017
Some College (No Degree) - Social Work
Austin Community College