Bear Builder
Build-a-Bear Workshop
11.2022 - 01.2023
- Informed customers of ongoing promotions and specials and made recommendations based on their needs and expectations.
- Implemented creative visual merchandising displays that showcased seasonal items or popular themes, capturing customer interest upon entering the store.
- Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
- Contributed to achieving store sales targets through upselling techniques and promotion of add-on products.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
- Ensured a clean and organized workshop area, resulting in efficient work processes and an inviting environment for customers.
- Provided exceptional customer service by attentively listening to customer needs and preferences during the bear creation process.
- Handled cash transactions accurately and efficiently to facilitate smooth store operations.