Chassity Malone
Smyrna,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
THE PERMANENT GENERAL
11.2017 - Current
- Give professional and friendly service while meeting daily productivity
- Provide thorough service to resolve issues and complaints to ensure customer satisfaction
- Provide quote/premium information to customers who wish to make changes to existing policies
- Process payments from customers, agents, and partner alliance representatives
- Prepare written correspondence in response to requests from third parties regarding coverage history and proof of insurance
- I assist with training new customer service representatives.
Verification Coordinator- BROOKDALE SENIOR LIVING
11.2013 - 11.2017
- Verified patient coverage, to ensure necessary procedures are covered by provider
- Entered data, updated patient information, verified that existing information was accurate using ECW, Paragon and Next bar to verify insurance and benefit availability
- Scheduled patients for procedures and appointments.
Collection Manager
FROST ARNETT COMPANY
03.2011 - 11.2013
- Train/Coached new employees in a positive direction to ensure success
- Maintained attendance records and prepared schedule for work
- Complete understanding of FDCPA, HIPPA and FTC Laws
- Collected passed due medical bills
- Placed outbound calls to debtors to negotiate payment.
Team Lead
MEDICAL REIMBURSEMENTS OF AMERICA
04.2008 - 03.2011
- Coordinated with collection managers and designed production goals
- Resolved accounts as quickly and accurately as possible, obtained maximum reimbursement.
Customer Service Rep
SUNTRUST BANK
10.2006 - 04.2008
- Answered inbound calls in support of customer needs
- Conveyed in a reassuring manner step by step instructions to resolve application issues
- Audited on account information and processes
- Adhered to government monetary regulations
- Assisted in the creation and development of the banks customer relationship management system.
Education
Associate of Applied Science -
Tech Institute
Nashville, TN05.2002
Skills
- Records Preparation
- Complaint Resolution
- Spreadsheets
- Product Promotion
- Professional Telephone Demeanor
- Microsoft Word
Certification
- Licensed life insurance agent - 2023
Timeline
Customer Service Advocate
THE PERMANENT GENERAL
11.2017 - Current
Verification Coordinator- BROOKDALE SENIOR LIVING
11.2013 - 11.2017
Collection Manager
FROST ARNETT COMPANY
03.2011 - 11.2013
Team Lead
MEDICAL REIMBURSEMENTS OF AMERICA
04.2008 - 03.2011
Customer Service Rep
SUNTRUST BANK
10.2006 - 04.2008
Associate of Applied Science -
Tech Institute
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