Erica Nelson

A dedicated, sociable, and passionate worker, comfortable with high-pressure situations, able to respond to leadership opportunities. Highly motivated customer service specialist with 10+ years experience. Assisting in customer service, conflict resolution, team motivation and scheduling. Driven to focus on a singular business and maximize efficiency, time management and employee satisfaction. Driven Customer Service Representative with 8+ years of experience offering personalized, courteous service. Expert at managing insurance cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing payments and corrections. Resourceful and versatile professional with reputation for consistently achieving goals.

Authorized to work in the US for any employer.

• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Achieved goals by completing multiple tasks with accuracy and efficiency.
• Used Microsoft Excel to develop inventory tracking spreadsheets.