CHASSITY ROBBINS
Summary
Results-driven professional with a solid background in technical support, process improvement, and collaboration across departments. Skilled in troubleshooting, documentation, and implementing effective system solutions in dynamic settings. Proactive learner of new technologies, dedicated to supporting meaningful initiatives. Seeking to pivot into healthcare IT, ready to pursue Epic certification to enhance patient care and operational efficiencies.
Overview
10
10
years of professional experience
Work History
Network Operations Planning Technical Analyst
Southwest Airlines
06.2023 - Current
- Collaborated with cross-functional teams including developers, product managers, and end-users to document, analyze, and improve system workflows across multiple platforms.
- Investigated and troubleshooted technical issues, escalated complex problems and contributed to root cause analysis and long-term resolution planning.
- Developed user guides, process documentation, and internal support materials to enhance onboarding and reduce support ticket volume.
- Supported QA and UAT processes through test case development, scenario execution, and issue tracking across sprints.
- Tracked and reported system KPIs, identified trends and opportunities for optimization to inform leadership decisions.
TECHNICAL OPERATIONS PROJECT MANAGER
JSX
06.2022 - Current
- Developed and managed project plans and budgets to ensure timely and successful execution of technical and operational initiatives.
- Spearheaded cross-functional coordination for Starlink Wi-Fi upgrades on EMB-135 aircraft, overseeing vendor timelines, system integration, and flight testing to support on-time deployment.
- Facilitated consistent communication with C-suite and operations leadership through regular status updates and risk assessments.
- Delivered detailed progress reports to stakeholders, aligning execution milestones with organizational goals.
PETROLEUM SUPPLY ANALYST
QuikTrip Corporation
07.2015 - 05.2022
- Personally built Excel and Power BI tools integrating data from 10+ sources to support pricing, logistics, and executive decision-making across multiple fuel markets.
- Identified and resolved $1M+ in margin discrepancies between subsidiaries through automated reporting and financial reconciliation.
- Developed performance dashboards and reports that improved contract negotiations, renewal terms, and vendor accountability.
- Acted as subject matter expert during business system implementation, supporting testing, documentation, and cross-functional training.
Education
BBA - Finance
Northeastern State University
Tahlequah, OK05.2013
Skills
- Experience with Power BI
- Skilled in utilizing Microsoft Office tools
- Financial planning
- Return on investment analysis
- Project planning
- Contract evaluation
- Financial analysis and reporting
- Effective communication
- Cross-functional collaboration
- Analytical problem-solving
- Stakeholder engagement
Timeline
Network Operations Planning Technical Analyst
Southwest Airlines
06.2023 - Current
TECHNICAL OPERATIONS PROJECT MANAGER
JSX
06.2022 - Current
PETROLEUM SUPPLY ANALYST
QuikTrip Corporation
07.2015 - 05.2022
BBA - Finance
Northeastern State University
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<ul> <li>Develop secure communication protocols, boosting data protection, and operational efficiency.</li> <li>Implement encryption systems, ensuring secure data transmission and enhancing network reliability.</li> <li>Collaborate with IT teams to troubleshoot and resolve communication issues, maintaining seamless operations.</li> <li>Manage secure data transmission protocols, safeguarding sensitive military information. Conduct thorough system diagnostics to preempt potential issues.</li> <li>Provided technical support to personnel for various software and hardware issues.</li> <li>Configured and maintained network infrastructures supporting communication needs.</li> <li>Maintained inventory of all IT equipment and supplies in use by the organization.</li> <li>Trained end users on how to use new systems and technologies effectively.</li> <li>Provided technical support for users experiencing hardware or software issues.</li> <li>Managed IT systems to ensure optimal functionality for military operations.</li> </ul> at United States Army, Fort Cavazos<ul> <li>Develop secure communication protocols, boosting data protection, and operational efficiency.</li> <li>Implement encryption systems, ensuring secure data transmission and enhancing network reliability.</li> <li>Collaborate with IT teams to troubleshoot and resolve communication issues, maintaining seamless operations.</li> <li>Manage secure data transmission protocols, safeguarding sensitive military information. Conduct thorough system diagnostics to preempt potential issues.</li> <li>Provided technical support to personnel for various software and hardware issues.</li> <li>Configured and maintained network infrastructures supporting communication needs.</li> <li>Maintained inventory of all IT equipment and supplies in use by the organization.</li> <li>Trained end users on how to use new systems and technologies effectively.</li> <li>Provided technical support for users experiencing hardware or software issues.</li> <li>Managed IT systems to ensure optimal functionality for military operations.</li> </ul> at United States Army, Fort Cavazos