Chastai Walker
Houston,TX
Summary
Certified Phlebotomy Technician well versed in communication and blood collection. Detail-oriented and committed to maintaining highest quality control and patient care standards. Experience collecting venipuncture and butterfly samples as a clinical student at LBJ Out-Patient Clinic. Adept in variety of software applications for EMR maintenance.
Overview
1
1
Certification
Work History
Clinical Phlebotomy Extern
LBJ Hospital (Out-Patient Clinic)
- Collected 300+ blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Call Center Representative
Macy's
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded proactively and positively to rapid change.
Environmental Services Housekeeper
Compass Group Management
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Health Care Advocate
Humana
- HIPPA Trained
- Validated Pharmacy Claims to cover certain prescriptions
- Confirmed coverage of medications for renewal of insurance
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
Education
Certified Phlebotomy Technician
03.2024
High School Diploma -
06.2014
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- Non-blood Specimen handling and collection
- Specimen labeling procedures
- Skin/Capillary puncture
- Infection Control
- Data Entry
- Attention to Detail
- Customer Service
Certification
- Certified Phlebotomy Technician (ACA)
- (CPR) American Heart Association
Timeline
Clinical Phlebotomy Extern - LBJ Hospital (Out-Patient Clinic)
Call Center Representative - Macy's
Environmental Services Housekeeper - Compass Group Management
Health Care Advocate - Humana
Houston Community College - , Certified Phlebotomy Technician
North Shore Senior High School - High School Diploma,
- Certified Phlebotomy Technician (ACA)
- (CPR) American Heart Association
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