Chastene Hardy
Boiling Springs,SC
Summary
Proven leader and effective problem-solver, adept at enhancing customer relations and optimizing processes, notably at BMW Manufacturing. Skilled in critical thinking and process documentation, I excel in fostering teamwork and improving efficiency. Achievements include significantly boosting departmental performance and mentoring staff towards excellence, demonstrating both hard and soft skills without relying on numerical quantification.
Overview
12
12
years of professional experience
Work History
Process Lead
BMW Manufacturing
03.2017 - Current
- Collaborated with other departments to address any interdepartmental challenges or discrepancies in a timely manner.
- Evaluated process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
- Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
- Delivered quality assurance by enforcing strict adherence to established guidelines and conducting regular inspections of final products.
- Implemented new process technology, improving overall efficiency and reducing costs.
- Mentored junior team members, providing guidance on best practices and contributing to their professional development.
Customer Service Representative
Advance America
05.2015 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Packer
Dollar General Distribution Center
07.2014 - 05.2016
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Sales Associate
Hibbett Sporting Goods
09.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Cashier
Walmart
04.2012 - 06.2014
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Associate of Arts - Business Administration
Lander University
Greenwood, SC05.2014
High School Diploma -
Union County High School
Union, SC05.2012
Skills
- Leadership trained
- Customer Focus
- Process Documentation
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Greeting guests
- Payment handling
- Teamwork orientation
- Multi-Line Phone Systems
Timeline
Process Lead
BMW Manufacturing
03.2017 - Current
Sales Associate
Hibbett Sporting Goods
09.2015 - 01.2016
Customer Service Representative
Advance America
05.2015 - 03.2017
Warehouse Packer
Dollar General Distribution Center
07.2014 - 05.2016
Customer Service Cashier
Walmart
04.2012 - 06.2014
Associate of Arts - Business Administration
Lander University
High School Diploma -
Union County High School
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