Jaronda Jordan
Memphis,TN
Summary
Professional with strong background in process optimization and team leadership. Proven ability to drive efficiency and deliver impactful results through effective collaboration and adaptability to changing needs. Skilled in process improvement, quality assurance, and project management. Known for reliability, strategic thinking, and fostering productive team environment.
Energetic and detail-driven professional with knack for process optimization and team collaboration. Possesses foundational understanding of workflow management and analytical problem-solving. Committed to driving operational efficiency and achieving impactful results.
Developed skills in fast-paced, process-oriented environment with focus on team leadership and efficiency. Demonstrates expertise in workflow optimization, project management, and data analysis. Seeking to leverage these abilities to transition into new field and contribute effectively in diverse professional settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Process Lead
Standvast
05.2023 - Current
- Evaluated process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
- Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
- Collaborated with other departments to address any interdepartmental challenges or discrepancies in a timely manner.
- Delivered quality assurance by enforcing strict adherence to established guidelines and conducting regular inspections of final products.
- Implemented new process technology, improving overall efficiency and reducing costs.
- Optimized resource allocation, ensuring the right personnel were assigned to appropriate tasks for maximum output.
- Developed systems of organization and efficiency to increase production by 50%.
- Coordinated cross-functional teams to ensure smooth workflow and timely execution of projects.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Investigated processes to develop maps and determine optimal improvement approaches.
- Made sure that products were produced on time and are of good quality.
Lead Cashier
Loves Travel Center
04.2022 - 07.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
QC Inspector
Covance
01.2021 - 06.2021
- Making sure all test kits are correct and has the right product in them
Driver
Transdev
01.2018 - 07.2020
- Picking up and dropping off clients for appt, grocery store etc..
Collections Specialist
DEFENDERS
09.2019 - 11.2019
- CALL CUSTOMERS TO COLLECT BALANCE OWED
Direct Support Staff
Residential Services INC
07.2015 - 11.2018
- Taking care of the daily needs of the clients, cleaning, cooking, med pass, wheelchair lifts etc (31/2) years with this company
BROKER
BRANDON HOUSE
01.2015 - 01.2016
Assistant Manager
Bp Connect
01.2010 - 01.2014
Store Manager
Ace Cash Express
01.2007 - 01.2010
Loan Officer
Pay Day Loans
01.2004 - 01.2007
Assistant Store Manager
First Choice Loans
01.2001 - 01.2004
- Leading and training a team to have excellent customer service skills, invioce, av/ap, stock, set and displays, marketing, loss prevention, hiring scheduling, checking in vendors and operation/paperwork, ect
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Responsible for managing the operation of a financial lending office
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Technically skilled in completing loan applications and accurately procuring all information and documents necessary to ensure proper contacts, Also able to work with customers and their budgets to secure appropriate repayment schedules
- Responsible for managing the operation of a financial lending office, how to market financial services, process loan applications, handle defaults, perform collections, assemble files required for legal processing and handle day-to-day operations
- Also responsible for training and supervising staff, managing staff meetings and submitting sales reports
Education
High school or equivalent -
Skills
- Loan Officer Experience
- Financial Services
- Loss Prevention
- Loan Origination
- Management
- Store Management Experience
- Sales Management
- Merchandising
- Driving
- Quality Control
- Leadership trained
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Machine operation
- Active listening
- Effective communication
- Material handling
- Decision-making
- Adaptability and flexibility
- Taking inventory
- Safety operation procedures
- Task prioritization
- Team building
Certification
- Driver's License
- CPR Certification
- First Aid Certification
- CDL
Assessments
Delivery driver, Completed, 07/01/21, Interpreting instructions or signs and solving problems
Personal Information
Willing To Relocate: Anywhere
Timeline
Process Lead
Standvast
05.2023 - Current
Lead Cashier
Loves Travel Center
04.2022 - 07.2023
QC Inspector
Covance
01.2021 - 06.2021
Collections Specialist
DEFENDERS
09.2019 - 11.2019
Driver
Transdev
01.2018 - 07.2020
Direct Support Staff
Residential Services INC
07.2015 - 11.2018
BROKER
BRANDON HOUSE
01.2015 - 01.2016
Assistant Manager
Bp Connect
01.2010 - 01.2014
Store Manager
Ace Cash Express
01.2007 - 01.2010
Loan Officer
Pay Day Loans
01.2004 - 01.2007
Assistant Store Manager
First Choice Loans
01.2001 - 01.2004
High school or equivalent -
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