CHASTITY FREEMAN
New York,NY
Summary
Reliable and customer-focused professional with experience working in fast-paced service environments. Skilled in customer service, communication, time management, and multitasking. Experienced in greeting customers, handling inquiries, processing transactions, and maintaining organized workspaces. I am known for creating positive customer experiences and maintaining professionalism in busy environments. Seeking a receptionist or front desk role where I can support daily operations and provide excellent service.
Overview
6
6
years of professional experience
Work History
Crew Member / Customer Service Associate
Wegmans
New York, NY
03.2023 - 03.2026
- Greeted customers and provided friendly service in a fast-paced environment.
- Processed customer orders and payments accurately using POS systems.
- Handled customer inquiries and resolved concerns professionally.
- Maintained organized workstations and ensured service areas remained clean and efficient.
- Managed multiple tasks during busy periods while maintaining accuracy and speed.
- Communicated effectively with team members to coordinate orders and ensure smooth operations.
- Demonstrated strong time management during peak service hours.
- Customer service focused:
- Delivered friendly and professional service to customers in a high-volume environment.
- Assisted customers with questions and ensured a positive experience.
- Maintained a welcoming and professional attitude when interacting with guests.
- Reception-style skills:
- Greeted customers and directed them to the appropriate service area.
- Answered customer questions and provided helpful information.
- Maintained organized work areas to support efficient service operations.
- Time management:
- Managed multiple responsibilities simultaneously during peak service hours.
- Maintained efficiency and accuracy while working in a fast-paced environment.
- Teamwork:
- Worked collaboratively with team members to ensure smooth daily operations.
- Assisted coworkers during busy periods to maintain customer satisfaction.
- Operated kitchen equipment and maintained cleanliness standards.
- Delivered exceptional customer service in fast-paced environment.
- Assisted in inventory management, restocking supplies as needed.
Receptionist Assistant/Student Intern
Hilton Garden Inn Hotel
Buffalo, NY
08.2022 - 02.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Assisted in handling reservations and inquiries via phone and email, maintaining high service standards.
- Coordinated with housekeeping to ensure timely room readiness for guests, optimizing workflow efficiency.
- Implemented new filing system for guest records, enhancing information retrieval speed and accuracy.
- Developed informational resources for guests about local attractions, increasing engagement with hotel services.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Salesperson
Footlocker Retail
Buffalo, NY
01.2020 - 08.2020
- Engaged customers to understand needs and provide tailored product recommendations.
- Delivered exceptional customer service, enhancing overall shopping experience and satisfaction.
- Managed inventory levels and organized merchandise displays for optimal sales performance.
- Collaborated with team members to achieve daily sales targets and improve store metrics.
- Resolved customer inquiries and complaints promptly, maintaining positive brand image and loyalty.
- Analyzed sales trends to identify opportunities for promotional strategies and inventory adjustments.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Education
High School Diploma / GED -
Kipp College Prep
New York, NY06.2022
Assoicates of Bussiness - Business
SUNY Buffalo State
Buffalo, NY01.2024
Certifiacation - Medical Assistant
Stepful
New York, NY03.2026
Skills
- Customer Service
- Front Desk Support
- Phone Etiquette
- Professional Communication
- Time Management
- Multitasking
- Customer Problem Resolution
- Scheduling Assistance
- Cash Handling & POS Systems
- Team Collaboration
- Attention to Detail
- Organization
- Basic computer skills
- Microsoft Office basics
- Reliable and punctual
- Strong work ethic
- Adaptable in fast-paced environments
- Telephone skills
- Greeting and seating clients
- Data inputting
- Document management
- Multitasking and prioritization
- Microsoft office specialist
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Native or Bilingual
Timeline
Crew Member / Customer Service Associate
Wegmans
03.2023 - 03.2026
Receptionist Assistant/Student Intern
Hilton Garden Inn Hotel
08.2022 - 02.2023
Salesperson
Footlocker Retail
01.2020 - 08.2020
High School Diploma / GED -
Kipp College Prep
Assoicates of Bussiness - Business
SUNY Buffalo State
Certifiacation - Medical Assistant
Stepful