Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chastity Gaskalla

Lehigh Acres,FL

Summary

Dynamic and customer-focused hospitality professional with over 15 years of experience in bartending and serving across diverse environments, including high-volume beach bars, upscale private country clubs, and local cafés. Expertise in delivering exceptional guest experiences in fast-paced settings, demonstrating a proven ability to multitask, upsell, and maintain a positive, professional demeanor under pressure. Certified in ServSafe food safety and knowledgeable about state laws regarding alcohol service, showcasing a strong commitment to cleanliness, compliance, and high standards of service excellence. Passionate about creating memorable experiences that foster guest loyalty and satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Summerlin Cafe
01.2025 - Current
  • Provide attentive, friendly service to guests in a fast-paced café environment
  • Manage multiple tables, up to 12 simultaneously while maintaining high customer satisfaction
  • Upsell menu items and daily specials to increase sales revenue
  • Collaborate closely with kitchen and bar staff to ensure timely and accurate order delivery
  • Adhere to all state laws and regulations regarding alcohol service
  • Maintain cleanliness and organization of the dining area in compliance with health and safety standards

Manager

Airbnb
10.2022 - 12.2024
  • Managed day-to-day operations of multiple Airbnb properties, ensuring guest satisfaction and smooth check-ins/outs
  • Coordinated cleaning, maintenance, and repairs to maintain high property standards
  • Handled guest communications promptly and professionally to address inquiries and resolve issues
  • Managed bookings, calendar updates, and pricing strategies to maximize occupancy and revenue
  • Collaborated with vendors and contractors to ensure timely property upkeep and improvements

Server & Bartender

Salty Crab Bar and Grill
02.2017 - 07.2022
  • Delivered high-quality customer service in a busy, high-volume beach bar and grill environment
  • Prepared and served a wide range of beverages, ensuring consistency and customer satisfaction
  • Adhered strictly to state laws and regulations regarding alcohol service
  • Managed multiple tables and bar guests efficiently during peak hours
  • Assisted with inventory management and restocking of bar supplies
  • Resolved customer concerns promptly, maintaining a positive atmosphere
  • Maintained cleanliness and organization of the bar and dining areas in compliance with health and safety standards

Education

Some College (No Degree) - General Studies

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Customer Service & Guest Relations
  • Bartending
  • Upselling & Menu Knowledge
  • POS Systems (Aloha)
  • Cash Handling & Daily Closing Procedures
  • High-Volume Service
  • Food Safety & Sanitation (ServSafe Certified)
  • Team Collaboration & Communication
  • Time Management & Multitasking
  • Conflict Resolution & Problem Solving
  • Opening & Closing Duties
  • Inventory Management (Liquor, Bar Supplies)

Certification

ServSafe Food Handler Certification – Valid

Timeline

Server

Summerlin Cafe
01.2025 - Current

Manager

Airbnb
10.2022 - 12.2024

Server & Bartender

Salty Crab Bar and Grill
02.2017 - 07.2022

Some College (No Degree) - General Studies

Florida SouthWestern State College

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Chastity Gaskalla