Chastity Hardy
Kingsport,TN
Summary
Experienced in conducting client needs analysis and customizing insurance policies to provide optimal coverage solutions. Implements risk management strategies to ensure compliance with industry regulations and uphold exceptional standards of customer service. Highly accomplished Security Manager with a proven track record of twenty years. Dedicated to strategic planning and successful delivery of large-scale objectives, while consistently demonstrating utmost integrity and respect. Applies advanced technical, business, and logistics expertise to streamline processes. Skilled at leading cross-functional teams in high-pressure and deadline-driven environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervising Insurance Agent
Globe Life, Liberty National
09.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Communication Security Manager
United States Air Force
12.2018 - 06.2020
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Coordinated operations of team comprised of 3 mid-level managers and 14 staff members committed to delivery of top-quality products and services.
- Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control.
- Recorded incident reports with detailed accounts of occurrences.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Trained 85 new security officers in three year period.
- Oversaw team of up to 90 security officers and managed administrative duties, including scheduling and performance evaluations.
- Implemented security measures, which resulted in 22% decrease in incidents.
- Kept team compliant with security protocols and appearance standards.
- Identified, selected and deployed encryption solution to increase data protection across 8 systems.
- Identified, developed, implemented and maintained security protocols for organization.
- Led effective allocation of resources, including budget, inventory, training support and team building.
- Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
- Managed team of 17 managers and staff members to maintain top-quality communication security and information assurance services.
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Maintained data management and storage systems to protect data from compromise.
- Investigated incidents and wrote reports.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
Communication Security Manager
United States Air Force
12.2016 - 12.2017
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
- Determined, rolled out and supervised all security protocols for organization.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Decreased security incidents by 85 % through revised inspection process, training and implementation of regulations.
Information Assurance Officer
United States Air Force
05.2011 - 12.2016
- Reviewed violations of computer security procedures and developed mitigation plans.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Encrypted data and erected firewalls to protect confidential information.
- Monitored use of data files and regulated access to protect secure information.
- Monitored computer virus reports to determine when to update virus protection systems.
Communication Security Manager
United States Air Force
04.2008 - 05.2011
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
- Established company-wide security best practices and protocols to mitigate risk of data breach.
- Maintained data management and storage systems to protect data from compromise.
- Investigated incidents and wrote reports.
- Identified, developed, implemented and maintained security protocols for organization.
- Kept team compliant with security protocols and appearance standards.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
Field Radio Operator
United States Air Force
10.2000 - 04.2008
- Operated communications systems to send and receive transmissions.
- Encrypted and decrypted communications when sending and receiving messages.
- Protected communications through regular alteration of frequencies and cryptographic codes.
- Assembled and tuned radios by constructing equipment and antennas.
- Developed, constructed, installed and adjusted settings on Controlled Cryptographic Item radio equipment to complete field mission objectives effectively.
- Safeguarded top secret classified documents and equipment.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Maintained accurate documentation of messages transmitted and received.
- Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
Education
Bachelor of Science - Nursing
The University of West Florida
Pensacola, FLSkills
- P>Incident reports
- P>Daily incident reporting
- P>Security resource allocation
- P>Schedule Management
- P>Training Oversight
- P>Security team management
- P>Process improvement
- P>Relationship development
- P>Operational improvement
- P>Problem resolution
- P>Project organization
- P>Team management
- P>Supervision
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Customer follow-up
- Client relations
Certification
Health and Life Insurance License TN,VA,KY
Personal Information
Title: United States Air Force-Retired
Certifications
02-2019
Timeline
Supervising Insurance Agent
Globe Life, Liberty National
09.2023 - Current
Communication Security Manager
United States Air Force
12.2018 - 06.2020
Communication Security Manager
United States Air Force
12.2016 - 12.2017
Information Assurance Officer
United States Air Force
05.2011 - 12.2016
Communication Security Manager
United States Air Force
04.2008 - 05.2011
Field Radio Operator
United States Air Force
10.2000 - 04.2008
Bachelor of Science - Nursing
The University of West Florida
Similar Profiles
Jasmin KaricJasmin Karic
General Agent at Violand Agency-Globe Life Liberty NationalGeneral Agent at Violand Agency-Globe Life Liberty National
Jordan CrumptonJordan Crumpton
Life Insurance Agent at Globe Life/ Liberty NationalLife Insurance Agent at Globe Life/ Liberty National
Katrina RaymondKatrina Raymond
AGENT at Globe Life Liberty NationalAGENT at Globe Life Liberty National