Mike Chalk
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Supervising Insurance Agent
Globe Life Insurance
09.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Professional Housing Consultant
Oak Creek Homes
03.2019 - 06.2023
- Increased client satisfaction by providing personalized consultations and developing tailored housing solutions.
- Streamlined the application process for clients by organizing documentation and submitting paperwork on their behalf.
- Established strong relationships with property managers, landlords, and real estate agents to secure optimal housing options for clients.
- Effectively managed a diverse caseload of clients with varying needs and preferences, prioritizing tasks to ensure all received exceptional service.
Mayor
City Of Valley View Texas
05.2021 - 05.2023
- Led the creation of a more inclusive city council, promoting diversity in representation and decision-making processes.
- Directed operations, planning, and administration of city departments.
- Enhanced public safety through strategic partnerships with law enforcement agencies and community organizations.
- Managed the city budget effectively, ensuring fiscal responsibility and efficient allocation of resources.
Catastrophe Insurance Adjuster
Worley Catastrophe Claims
09.2017 - 05.2018
- Increased customer satisfaction ratings by providing empathetic support to policyholders during times of crisis, ensuring timely resolution of claims.
- Negotiated fair settlements with policyholders based on thorough evaluations of loss circumstances and accurate determination of covered damages.
- Facilitated smooth communication with clients by maintaining professional relationships with policyholders, agents, and underwriters throughout the claim process.
- Attended industry conferences to stay current on trends, regulatory changes, and emerging technologies in catastrophe insurance adjustment practices.
Vice President
Mieka Energy
08.2015 - 08.2017
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Vice President
Champ Oil Company
02.2009 - 02.2011
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Agent/Owner
Chalk Insurance Agency
09.2008 - 02.2011
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
President/Owner
Chalk Manufacturing Company
10.1992 - 10.1996
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Education
Certificate - Scrum Master
Scrum Alliance
Frisco, TX04.2024
Bachelor of Science - Petroleum Engineering
Arizona State University
Tempe, AZ05.1989
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Scrum and Agile
- Product Owner
- Business Analyst
- Project Manager
Certification
- Licensed Insurance Agent- Life/Health/HMO
- Licensed Insurance Adjuster- All Lines
- Licensed Insurance Agent-County Mutual
- Mobile Home Sales License-Texas
- Certified Scrum Master -Scrum Alliance
Timeline
Supervising Insurance Agent
Globe Life Insurance
09.2023 - Current
Mayor
City Of Valley View Texas
05.2021 - 05.2023
Professional Housing Consultant
Oak Creek Homes
03.2019 - 06.2023
Catastrophe Insurance Adjuster
Worley Catastrophe Claims
09.2017 - 05.2018
Vice President
Mieka Energy
08.2015 - 08.2017
Vice President
Champ Oil Company
02.2009 - 02.2011
Agent/Owner
Chalk Insurance Agency
09.2008 - 02.2011
President/Owner
Chalk Manufacturing Company
10.1992 - 10.1996
Certificate - Scrum Master
Scrum Alliance
Bachelor of Science - Petroleum Engineering
Arizona State University