CHASTITY L. MCCLORA
Aging Commission of the Mid-South (ACMS)
Memphis,TN
20
years of professional experience
Case Management and Human Services Professional experienced in victim advocacy, care coordination, and community resource navigation. Achieved impactful results through effective team collaboration, complex referral management, and partnership development across a four-county service area. Focused on delivering client-centered program operations and adapting to changing needs.
Work History
CREVAA/VOCA Program Coordinator, Elder Abuse and Victim Services
3 Years 9 Months- Coordinate emergency services, referrals, case documentation, and safety follow-up for older adults and victims of crime to ensure timely support and protection.
- Apply management techniques to guide and motivate colleagues, organize work priorities, and manage multiple tasks simultaneously.
- Communicate effectively with the public, Shelby County departments, employees, APS, law enforcement, and healthcare partners.
- Maintain four-county community partnerships, distributing resource updates and printed materials to enhance service delivery for older adults, low-income residents, minorities, and adults with disabilities.
- Apply knowledge of program policy, legal and legislative affairs, marketing, and outreach strategy to effectively inform service planning.
Community Support Specialist
5 Years- Connected patients and families to critical medical, financial, and community resources, enhancing access to necessary support.
- Coordinated support services, facilitating achievement of treatment goals for families.
- Connected patients and families with medical, financial, and community resources.
- Maintained communication with families and staff to ensure timely responses to service needs and improve overall support.
Case Manager Coordinator
3 Years- Supported case managers by coordinating patient referrals, service logistics, and follow-up on care needs to enhance patient care.
- Facilitated communication among patients, families, and healthcare staff to arrange appointments and connect with community resources.
- Updated case records, tracked referrals, and prepared documentation for the case management team.
- Coordinated follow-up on pending referrals and provided timely updates to the case management team to ensure continuity of care.
Occupational Case Specialist
5 Years- Managed client caseload, coordinated services, and advocated for resource access to enhance client support.
- Collaborated with employers, providers, and stakeholders to facilitate client progress and service alignment.
- Documented case activity and follow-up actions to keep service partners informed.
- Documented case activity and follow-up actions to ensure timely communication among service partners.
Education
Bachelor of Science - Business Administration
Skills
Case Management
Program Operations
Community Partnerships
Legal awareness
Crisis intervention
Marketing strategy
Public communication
Policy Compliance
Community Engagement
Timeline
CREVAA/VOCA Program Coordinator, Elder Abuse and Victim Services
Aging Commission of the Mid-South (ACMS)
01.2023 - CurrentRead More
Community Support Specialist
Best Upon Request - St. Jude Children's Research Hospital
01.2017 - 01.2022Read More
Case Manager Coordinator
Methodist Healthcare MFM
01.2013 - 01.2016Read More
Occupational Case Specialist
Concentra Business Center
01.2007 - 01.2012Read More
University of Phoenix
Bachelor of Science from Business Administration
Read More