Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chastity Martinez

New Britain

Summary

Detail-oriented individual with extensive experience in operational management and team training. Skilled in creative thinking and organizational strategies, ready to leverage diverse experience to drive efficiency and enhance customer experiences.

Overview

12
12
years of professional experience

Work History

Assistant Manager

AJ’s Pizza
Higganum, CT
08.2024 - Current
  • Managed daily restaurant operations, ensuring efficient workflow and high-quality service.
  • Trained new staff on operational procedures and customer service best practices.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.

Warehouse Worker

Amazon
Windsor, CT
02.2023 - 09.2024
  • Operated warehouse equipment, ensuring safe and efficient handling of packages.
  • Collaborated with team members to optimize workflow and enhance productivity.
  • Maintained cleanliness and organization of work areas to meet safety standards.

Customer Service Manager

Michaels Craft Store
Berlin, CT
02.2021 - 02.2023
  • Led customer service team to enhance satisfaction through effective training and development programs.
  • Analyzed customer feedback to implement service improvements, fostering a positive shopping experience.
  • Mentored new employees on best practices for product knowledge and customer interaction techniques.

Relationship Banker

Bank of America
Middletown, CT
02.2019 - 02.2021
  • Cultivated strong customer relationships through personalized financial solutions and proactive communication.
  • Enhanced client satisfaction by identifying needs and providing tailored banking products and services.
  • Streamlined account opening processes, improving efficiency and reducing customer wait times.

Head Cashier

Lowes Home Improvment
Cromwell, CT
10.2014 - 02.2019
  • Supervised daily cash operations, ensuring accuracy and efficiency in transaction processing.
  • Trained and mentored new cashiers on company policies and customer service standards.
  • Managed cash drawer reconciliation, minimizing discrepancies through meticulous attention to detail.

Education

Bachelor of Science - Chemical Engineering

University of Connecticut
Storrs, CT
05.2028

Associate of Science - Engineering

CT State College
Farmington, CT
05.2026

Associate of Science - Business Administration

CT State College
Farmington, CT
05.2026

Skills

  • Problem-solving skills
  • Collaboration and teamwork
  • Organization and preparation
  • Creative thinking

Timeline

Assistant Manager

AJ’s Pizza
08.2024 - Current

Warehouse Worker

Amazon
02.2023 - 09.2024

Customer Service Manager

Michaels Craft Store
02.2021 - 02.2023

Relationship Banker

Bank of America
02.2019 - 02.2021

Head Cashier

Lowes Home Improvment
10.2014 - 02.2019

Bachelor of Science - Chemical Engineering

University of Connecticut

Associate of Science - Engineering

CT State College

Associate of Science - Business Administration

CT State College