Detail-oriented individual with extensive experience in operational management and team training. Skilled in creative thinking and organizational strategies, ready to leverage diverse experience to drive efficiency and enhance customer experiences.
Overview
12
12
years of professional experience
Work History
Assistant Manager
AJ’s Pizza
Higganum, CT
08.2024 - Current
Managed daily restaurant operations, ensuring efficient workflow and high-quality service.
Trained new staff on operational procedures and customer service best practices.
Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Warehouse Worker
Amazon
Windsor, CT
02.2023 - 09.2024
Operated warehouse equipment, ensuring safe and efficient handling of packages.
Collaborated with team members to optimize workflow and enhance productivity.
Maintained cleanliness and organization of work areas to meet safety standards.
Customer Service Manager
Michaels Craft Store
Berlin, CT
02.2021 - 02.2023
Led customer service team to enhance satisfaction through effective training and development programs.
Analyzed customer feedback to implement service improvements, fostering a positive shopping experience.
Mentored new employees on best practices for product knowledge and customer interaction techniques.
Relationship Banker
Bank of America
Middletown, CT
02.2019 - 02.2021
Cultivated strong customer relationships through personalized financial solutions and proactive communication.
Enhanced client satisfaction by identifying needs and providing tailored banking products and services.