Chastity Mastandrea

Responds to emergency situations and make split-second-decisions to perform lifesaving interventions

• OTJ Program Supervisor , CPR Instructor.
• Communicated effectively with dispatchers, relaying vital information about patient conditions and incident locations for timely responses.
• Assisted paramedics in advanced procedures, contributing to successful treatment outcomes for patients.
• Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
• Maintained level-headedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Monitored vital signs continuously throughout transports, identifying subtle changes that could indicate a worsening condition or potential complications requiring intervention by more qualified medical personnel.
• Documented accurate patient care reports, maintaining comprehensive records for future reference by healthcare professionals.
• Operated emergency vehicles safely and efficiently, adhering to traffic regulations while prioritizing the well-being of patients during transport.
• Coordinated with hospital staff upon arrival at medical facilities, ensuring a smooth transition of care from prehospital providers to definitive treatment teams.

• Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.

• Executes effective administrative and management measures to connect patients in need of medical services with those that can provide the necessary care
• Current administrative and clinical tasks include the daily use of quick books, the Microsoft Office programs, Citrix Receiver and Paychex Time and Labor.
• Completed bi-weekly payroll for 20 employees.

• Warmly greeted patients and visitors and made each feel welcome.
• Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
• Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.

• Prioritized emergency calls and dispatched appropriate requested assistance, while providing further calculated directives regarding the urgent circumstance to the client.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Closely monitored dispatch board to triage and prioritize over 100 daily calls.