Chastity Mays
St. Petersburg,FL
Summary
Sales professional experienced in identifying customer needs and delivering tailored solutions in high-volume, customer-focused enviornments. Background in inbound sales and hospitality leadership, including roles as night auditor, restaurant manager, and rearl estate agent. known for strong communication, adaptability, and building last customer relationships that drive revenue growth and support team success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Representative
Spectrum
Largo, FL
05.2025 - Current
- Ranked Top 30% within the first 6 months by exceeding conversion and revenue metrics.
- Utilized consultative sales strategies to transform customer inquiries into new sales upgrades and bundled service offerings.
- Adapted to remote work environment while sustaining high levels of productivity and sales performance.
- Addressed customer objections by articulating product value, promotional offers, and service advantages.
- Maintained up-to-date knowledge of spectrum product promotions and competitive offers to drive sales effectiveness.
Content Creator
Twitch.tv
St. Petersburg, FL
06.2017 - Current
- Built, developed, and grew a dedicated social media audience of 230,000 followers.
- Owner and manager of a community-focused discord server of 4,400 active members, fostering engagement and collaboration.
- Analyzed performance data to refine content strategy, leading to improved engagement metrics across all channels.
- Secured multiple brand partnerships for sponsorships and collaborations, offering member incentives to drive engagement and participation.
- Proficient in streaming software and video editing tools, with strong troubleshooting skills that minimize the need for external support.
Real Estate Agent
Keller Williams Portfolio Collection
Largo, FL
11.2023 - 09.2025
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, cold calling, door-knocking, and hosting open houses.
- Maintained connections with clients to encourage repeat business and referrals.
Manager
Chick-Fil-A
Memphis, TN
11.2017 - 03.2020
- Earned ServSafe certification to strengthen operational expertise and support management in improving restaurant performance.
- Optimized drive-thru operations by implementing the 1-1-1 method, reducing service time by 45 seconds per vehicle.
- Executed upselling techniques that increased average order value per customer, increasing revenue.
- Fostered a positive work environment by implementing team-building initiatives, improving employee morale and retention.
- Effectively handled unexpected challenges, such as equipment malfunctions or sudden staffing shortages, maintaining operational continuity and customer satisfaction.
Assistant Manager
Zaxby's
Horn Lake, MS
09.2012 - 06.2019
- Secured Assistant Manager license to operate locations and contribute to the growth of the Zaxby's brand.
- Surpassed health and safety inspection standards semi-annually by implementing CDC, WHO, and FDA guidelines effectively.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Led performance reviews and offered constructive feedback, promoting professional development and sustaining a motivated team.
Night Auditor
The DoubleTree by Hilton
Memphis, TN
11.2016 - 05.2018
- Ranked #1 in connecting guests to Kipsu, boosting engagement.
- Enhanced guest satisfaction scores weekly by 23% December 2018, through proactive problem-solving and service to each individual guest
- Utilized OnQ to process reservations, payments, and end-of-day reports efficiently.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Managed the hotel's social media platforms, creating and posting weekly content to drive revenue growth.
Education
Bachelor of Arts - Hospitality And Resort Management
University of Memphis
Memphis, TN12.2017
Skills
- Strong organizational skills
- Highly professional
- Computer proficiency
- Follow-up skills
- Adaptability
- Excellent teamwork
- Negotiation Skills
- Client relations
- Lead generation
- Customer relationship management (CRM)
- High-volume call centers
- Brand awareness
- Sales training
Certification
Real Estate Salesperson License, FL -SL3591182
Timeline
Sales Representative
Spectrum
05.2025 - Current
Real Estate Agent
Keller Williams Portfolio Collection
11.2023 - 09.2025
Manager
Chick-Fil-A
11.2017 - 03.2020
Content Creator
Twitch.tv
06.2017 - Current
Night Auditor
The DoubleTree by Hilton
11.2016 - 05.2018
Assistant Manager
Zaxby's
09.2012 - 06.2019
Bachelor of Arts - Hospitality And Resort Management
University of Memphis