Hillary Balbi
Bronx
Summary
Sales Representative with proven track record of consistently surpassing customer retention objectives through strategic relationship cultivation and in-depth product expertise. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
10
10
years of professional experience
Work History
Sales Representative
AT&T
04.2025 - Current
- Delivered exceptional customer service by greeting every customer in a professional and friendly manner, actively listening to their needs, and providing tailored recommendations to ensure the best match of products and services.
- Drove sales of AT&T wireless, internet, TV, and device solutions by presenting product features and benefits clearly, demonstrating devices and accessories, and highlighting bundled service options to maximize value in customers.
- Consistently exceeded sales and performance targets by leveraging consultative selling techniques, maintaining strong product knowledge, and identifying opportunities to upsell or cross-sell, contributing directly to team revenue goals.
- Assisted customers with technical and account services, including wireless plan upgrades, device activations, troubleshooting, and account modifications, ensuring smooth transitions and a positive customer experience.
Case Planner
Catholic Guardian Services
04.2024 - 02.2025
- Organized meeting among families, organizations and lawyers
- Attended services for patients
- Referred patients to services
- Supervised many age groups
Activity Instructor
Good Shepherd Services
Bronx
06.2021 - 02.2024
- Organized and conducted activities and workshops in specified fields of education, sport, the gym, crafts, and the performing arts.
- Supervised and supported multiple staff members with all art-related activities by providing self-created curriculums, lesson plans and performance projects.
- Provided oversight of the planning, implementation, and cleanup of activities, as well as the organization, inventory, and storage of supplies and equipment.
- Made it easier for program participants to make informed choices, follow directions, and get involved in program activities by guiding them.
- Voluntarily assisted Program Directors with other tasks beyond my position's required for program development and success.
Assistant Evening Program Director (Temp)
Good Shepherd Services
Bronx
03.2023 - 06.2023
- Oversaw administration and development of the program Participants.
- Carried a small caseload of participants, when necessary.
- Supervised, trained, and evaluated staff about the Program.
- Developed and maintained a strong rapport with program participants and community/school-based partners.
- Developed relevant resources and linkages for participants.
- Recruited and enrolled youth to the program.
- Participated in supervisory, team and partner meetings as required.
- Participated in internal committees, workgroups, focus groups and/or director level groups that often addressed larger agency needs as it regards to program, staffing, and performance/competency frameworks.
- Participated in program evaluation activities.
- Implemented program wide events, trips, and groups.
- Performed statistical, narrative, and record keeping duties as required.
- Collaborated with the Good Shepherd Services support departments to analyze data and outcomes for the programs.
Group Leader
Good Shepherd Services
Bronx
08.2021 - 03.2023
- Planned and facilitated integrated learning, recreational, arts and developmental activities for youth.
- Collaborated with and directed program aides.
- Ensured a safe and engaging classroom environment.
- Supported Activity Instructors with lessons.
Assistant Group Leader
Good Shepherd Services
Bronx
06.2021 - 08.2021
- Assisted the group leader with activities (sports and recreation, educational, arts and craft), special events and provided 100% student supervision for safety.
- Practiced social emotional development for children from grades 1-8.
- Distributed lunches and snacks and assisted with clean-up.
- Assisted with monitoring and maintaining the rules of the program.
- Collaborated with group leaders to ensure a safe and supportive environment.
Sales Associate
Modell’s Sporting Goods
10.2019 - 02.2020
- Provided excellent customer service.
- Answered phones.
- Organized supplies throughout the store.
- Stocked items and responsible for detailed cleaning.
- Recruited customers.
Receptionist
The Young Women’s Leadership School of the Bronx
Bronx
07.2015 - 06.2019
- Responsible for Administrative Assistant duties for the principal and staff.
- Answered and directed phone calls to appropriate staff.
- Operated office machinery including photocopier, fax machine, and phone systems.
- Made copies, filed documents, scheduled appointments.
Education
Bachelor’s - Sociology
Hunter College
City University Of New York01.2024
Associate’s - Communication
Borough of Manhattan Community College
City University Of New York06.2021
Skills
- Bilingual: English and Spanish
- CPR certified
- Strong and enthusiastic work ethic
- Great teamwork and leadership skills
- Critical thinking skills
- Excellent time management
- Friendly and positive attitude
- Strong organizational skills
- Written and verbal communication skills
- Relationship building
Timeline
Sales Representative
AT&T
04.2025 - Current
Case Planner
Catholic Guardian Services
04.2024 - 02.2025
Assistant Evening Program Director (Temp)
Good Shepherd Services
03.2023 - 06.2023
Group Leader
Good Shepherd Services
08.2021 - 03.2023
Activity Instructor
Good Shepherd Services
06.2021 - 02.2024
Assistant Group Leader
Good Shepherd Services
06.2021 - 08.2021
Sales Associate
Modell’s Sporting Goods
10.2019 - 02.2020
Receptionist
The Young Women’s Leadership School of the Bronx
07.2015 - 06.2019
Bachelor’s - Sociology
Hunter College
Associate’s - Communication
Borough of Manhattan Community College