Chastity Miller
Thornton,CO
Overview
23
23
years of professional experience
Work History
Pharmacy Relations Representative
SaveOnSP, LLC
Greenwood Village, CO
01.2025 - Current
- Research and resolve account issues by communicating with pharmacies, members, and internal Member Services
- Review, approve, or deny payment requests from pharmacies via credit, tertiary, or pass-thru methods
- Update member accounts, manage payment methods for processing, and complete billing spreadsheets
- Handle inbound and outbound calls with pharmacies and member services to address billing discrepancies
- Track and update authorized payment methods
- Act as a liaison with specialty pharmacies to ensure timely prescription shipping and accurate billing
MSR III - Enrollment Team
SaveOnSP, LLC
Greenwood Village, CO
04.2023 - 01.2025
- Provide dedicated, personalized support delivered over the phone
- Take incoming calls from members, identify and resolve questions or issues that arise
- Make outbound calls to members and pharmacies to complete accounts
- Update/Release Prior Authorizations
- Provide member support to answer questions regarding prescription coverage benefit information
- Provide excellent customer service and immediate resolution to inquiries at the point of member/customer contact
- Contact customer accounts according to call schedule to obtain updated patient information, and verify accuracy of information, as needed
- Enroll qualifying members into appropriate manufacturer copay assistance programs
- Create and maintain accurate customer records
- Collaborate with member and Pharmacy to assist with issues related to payments and reimbursements
- Learn, understand and follow all company and client's policies and procedures
- Understand Medicare policy and co-pay requirements/guidelines
- Follow all applicable government regulations including HIPAA
- Assist members with pharmacy billing concerns
- Assist team members/department as needed to meet workflow deadlines and/or complete miscellaneous projects
- Communicate confidently and effectively with peers and all levels of team members within SaveOnSP and client organizations
- Maintain positive attitude and a helpful approach to patients/customers and clients
Specimen Accessioner
Labcorp
Lakewood, CO
05.2022 - 04.2023
- Introduce and prepare biological specimens to the laboratory to ensure accurate processing
- Open specimens and pour off into secondary containers to prepare for analysis and testing
- Verify patient demographic information matches the test requisition form submitted
- Data entry of patient information into the computer system for tracking purposes
- Meet key production metrics and quality measures to ensure timely and accurate results
- Unpack and route specimens to their respective staging areas
- Pack and ship specimens to proper testing facilities when required
- Properly prepare and store excess specimen samples
- Resolve and document any problem specimens
- Handle and dispose of medical and chemical waste
- Comply with applicable environmental health and safety policies and procedures
- Operate automated instrumentation under supervision if necessary
Head Cashier/Grocery Assistant
Tony's Meats & Market
Littleton, CO
09.2020 - 05.2022
- Create & maintain a positive work environment for cashiers and customer service staff
- Communicate with & assist customer's with any questions or concerns they may have
- Generate accurate till reports and deposits from every register at closing of shift
- Count safe routinely to ensure accuracy
- Train new cashiers on company policies and procedures
- Perform general duties, as needed, to support staff and customers
- Delegate tasks to cashiers during slow periods to ensure store stays adequately stocked, organized & clean
- Serve as primary point of contact for all cashiers and customer service associates
- Maintain inventory control by assisting with audits & merchandise ordering
- Handle all returns and overrides at front end
- Work a schedule based on the needs of the store, which includes evenings, weekends & holidays
- Participate in stocking, backstock, markdowns, and cleaning as needed
Customer Specialist Agent
Advanced Call Center Technologies, LLC
Johnson City, TN
03.2016 - 08.2020
- Answered customer requests and inquiries regarding their services, products, and billing
- Promoted customer satisfaction by providing customers with appropriate services and rate plans
- Improved customer retention by offering special programs and services to the customers
- Maintained working knowledge of all company products, services, and promotions
- Increased sales by making upgrade recommendations based on customer's needs
- Responsible for inbound call collections and thoroughly documenting customer accounts
- Utilized mechanized systems to initiate and complete service orders and customer requests
- Self-managed workflow and personal availability in busy call center
- Occasionally acted as the final escalation point for customer service issues
Office Administrator & New Car Reporter
Southeast Ford/Kia of Johnson City
Elizabethton, TN
02.2015 - 02.2016
- Reported new car deals for both Ford and Kia
- Submitted all special incentive documents to management for review
- Maintained invoices for all new car inventory for Ford and Kia
- Processed all marketing and advertising documentation for the coop
- Handled all accounts receivable for the dealership
- Answered inbound calls and performed all various office tasks
Customer Relations Specialist/Office Manager
Orkin Pest Control
Florence, SC
12.2011 - 08.2014
- Contacted customers to schedule and confirm service appointments
- Scheduled appointments and assigned technicians to minimize drive time
- Performed outbound calls to customers to follow-up regarding service received
- Created and issues invoices for customers with outstanding balances
- Received payments and effectively notated customer accounts
- Processed accounts payable and accounts receivable
- Assisted route managers with their daily scheduled and acted as the liaison while they were in the field
- Responsible for ordering all office supplies and technician uniforms
- Proficiently navigated a web-based system to track routes and optimize schedules
- Answered inbound customer service calls with an open, friendly greeting
Customer Service Representative (Temp)
Pearce and Peace Administration
Florence, SC
06.2011 - 10.2011
- Verified student eligibility for insurance coverage and benefits
- Corresponded with insurance companies to ensure that all documentation required has been submitted
- Verified insurance coverage and benefits for multiple colleges and universities
- Provided excellent customer service to both internal and external customers
- Maintained mailroom by distributing and organizing all incoming mail and packages
- Answered inbound calls and responded to incoming email inquiries
Operations Specialist
King Cadillac
Florence, SC
09.2008 - 01.2011
- Invoiced service repair orders and maintained all sales records
- Received and processed customer payments
- Scheduled and maintained all vehicle records
- Self-managed operations in a high-volume, fast paced office
- Received, routed, and responded to all incoming calls and customer inquiries
Administrative Assistant
Florence Darlington Technical College
Florence, SC
03.2003 - 09.2008
- Generated classes and marketing material for classes
- Assisted with general accounting and payroll process for instructors
- Maintained inventory and ordered supplies, equipment, and books
- Responsible for completing all accreditation material and ensuring all guidelines were met
- Answered incoming calls and redirected calls to appropriate departments
- Processed and distributed daily mail
- Proctored classes and testing as needed
- Assisted students and adjunct instructors
Customer Service Representative
Office Depot
Florence, SC
02.2003 - 06.2004
- Performed cashier duties and maintained a balanced cash drawer
- Maintained inventory control by stocking, restocking, and down stocking
- Built and maintained customer relations by answering inquiries and providing excellent customer service
- Performed merchandise-related activities such as implementing plan-o-gram changes and updates and setting price changes
- Ensured freight sorting area is organized and setup in accordance with guidelines
- Evaluated customer's needs and offered additional services and products
- Maintained compliance with company policies, procedures and practices; and supported company loss prevention efforts
Timeline
Pharmacy Relations Representative
SaveOnSP, LLC
01.2025 - Current
MSR III - Enrollment Team
SaveOnSP, LLC
04.2023 - 01.2025
Specimen Accessioner
Labcorp
05.2022 - 04.2023
Head Cashier/Grocery Assistant
Tony's Meats & Market
09.2020 - 05.2022
Customer Specialist Agent
Advanced Call Center Technologies, LLC
03.2016 - 08.2020
Office Administrator & New Car Reporter
Southeast Ford/Kia of Johnson City
02.2015 - 02.2016
Customer Relations Specialist/Office Manager
Orkin Pest Control
12.2011 - 08.2014
Customer Service Representative (Temp)
Pearce and Peace Administration
06.2011 - 10.2011
Operations Specialist
King Cadillac
09.2008 - 01.2011
Administrative Assistant
Florence Darlington Technical College
03.2003 - 09.2008
Customer Service Representative
Office Depot
02.2003 - 06.2004