Rachel Fernandez
Hollywood,FL
Summary
Dedicated and detail-oriented Pharmacy Technician with a strong foundation in medication dispensing and patient care. Proficient in pharmacy software, ensuring accuracy in record-keeping and medication orders while adept at identifying potential drug interactions. Solution-oriented professional with exceptional communication skills, committed to enhancing customer health and well-being through meticulous medication management. Eager to leverage expertise to contribute effectively to a dynamic pharmacy team and deliver the highest standard of care.
Overview
5
5
years of professional experience
Work History
Customer Relations Rep/Pharmacy Technician
CVS Pharmacy
01.2025 - Current
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Resolved complex customer issues, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline communication processes.
- Utilized CRM systems to track interactions, improving data accuracy and reporting efficiency.
- Collaborated with healthcare professionals to facilitate effective communication regarding patient medication needs.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
Pharmacy Technician/ Customer Service Representative
Walgreens
05.2023 - 05.2024
- Completed comprehensive training in pharmaceutical practices, ensuring adherence to HIPAA regulations and the secure handling of confidential patient information.
- Delivered high-quality customer service, managing incoming inquiries from patients and healthcare providers and facilitating pharmacist consultations.
- Enhanced customer satisfaction by improving issue resolution on the first call and streamlining software system navigation to expedite service.
- Assisted in pharmacy operations, including data entry, patient registration, and processing prescription refills in compliance with regulatory standards.
Receptionist
Embarque Colonial
07.2021 - 10.2022
- Answered, screened, and directed incoming calls, ensuring efficient communication and customer service.
- Coordinated appointment scheduling and calendar management, enhancing organizational flow.
- Addressed and resolved customer complaints, maintaining a positive public image and record keeping.
Crew Member
Krispy Kreme
06.2020 - 10.2020
- Maintained stringent hygiene standards by thoroughly cleaning and sanitizing workspaces, equipment, and utensils, ensuring a safe dining environment.
- Efficiently prepared and presented food, adhering to proper storage practices and following precise customer specifications for order fulfillment.
Education
High School Diploma -
Flanagan Highschool
Pembroke Pines06-2019
Skills
- Customer service
- Problem-solving
- Data entry
- Medical terminology
- Issue resolution
- Order fulfillment
- Critical thinking
- Excellent communication
- Dependable and responsible
- Multitasking
- Pharmacology
Timeline
Customer Relations Rep/Pharmacy Technician
CVS Pharmacy
01.2025 - Current
Pharmacy Technician/ Customer Service Representative
Walgreens
05.2023 - 05.2024
Receptionist
Embarque Colonial
07.2021 - 10.2022
Crew Member
Krispy Kreme
06.2020 - 10.2020
High School Diploma -
Flanagan Highschool