Summary
Overview
Work History
Education
Skills
Honors Achievements
Timeline
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Franklin O. Etoh

Orlando,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician / Customer Service Rep

Empirx Health
Orlando, Florida
06.2025 - Current
  • Delivered high-quality support in a fast-paced, 24/7 pharmacy benefit management (PBM) call center.
  • Assisted members with benefit verifications, claim inquiries, and medication-related concerns, ensuring a five-star customer experience.
  • Leveraged pharmacy systems and internal tools to investigate and resolve issues related to coverage, enrollment, and prior authorizations.
  • Collaborated across departments and escalated trends to leadership to improve service efficiency and member satisfaction.
  • Gained exposure to pharmacy operations, drug benefit structures, and healthcare plan navigation.
  • Engaged with leadership and contributed to a culture of growth, innovation, and accountability within a scaling organization.

Grocery Clerk

Publix
Winter Springs, FL
03.2021 - 05.2025
  • Engaged customers while providing pristine customer service
  • Operated back-room equipment and unloading products from trucks
  • Confirmed the proper presentation of products on store shelves and cases

Volunteer

Parkland Hospital
Dallas, TX
06.2024 - 08.2024
  • Supported ER's, level 1 Trauma, and Medical-Surgical Units
  • Answered help desk calls and addressed patient and visitor's inquiries
  • Delivered medical supplies to staff efficiently
  • Ensured that medical cabinets and carts were stocked with desired products

Education

Bachelor of Science - Biomedical Sciences

University of South Florida
Tampa, FL
05.2025

Skills

  • Customer service
  • Pharmacy operations
  • Time Management in Fast-Paced Environments
  • Workflow Optimization
  • Cross-department collaboration
  • Patient Care & Support

Honors Achievements

  • Bright Futures Scholarship
  • National Honor Society
  • Certified Pharmacy Technician
  • Member of Orthopedics & Athletic Medicine Club

Timeline

Pharmacy Technician / Customer Service Rep

Empirx Health
06.2025 - Current

Volunteer

Parkland Hospital
06.2024 - 08.2024

Grocery Clerk

Publix
03.2021 - 05.2025

Bachelor of Science - Biomedical Sciences

University of South Florida

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