Robyn Lebron
Royal Palm Beach,FL
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Designated Hitter-Customer Service Rep/Pharmacy Technician
Walgreens
12.2014 - 12.2021
- Conducted regular inventory checks to maintain accuracy , reducing instances of stock discrepancies or shortages.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.
- Efficiently managed multiple tasks simultaneously, balancing needs of customers with store responsibilities effectively.
- Assisted customers with locating items throughout store quickly, ensuring a seamless shopping experience.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within pharmacy and front end.
- Assisted in maintaining clean and organized work environments, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Student Tutor/ Teacher's Assistant- Work Study21
South University- WPB Campus
01.2011 - 06.2014
- Tutored students in College Algebra, Statistics, Biology, Anatomy and Physiology, Chemistry, Microbiology, Nursing curriculum.
- Developed specific time management initiatives to help student develop study skills and efficiency.
- Assessed student learning needs and provided relevant supported tutoring and study guides for both lecture and lab classes.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class professor.
- Maintained laboratory safety by demonstrating equipment and techniques.
- Worked well in team settings, providing support and guidance
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Managed and maintained laboratory equipment and inventory.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Education
Bachelor of Science - Nursing
South University
West Palm Beach, FL06.2014
No Degree -
Palm Beach State College
Lake Worth, FLSkills
- Customer Relations
- Critical and Analytical Thinking
- Cultural Awareness
- Time Management
- Organizational Skills
- Teamwork and Collaboration
- Professional telephone demeanor
- Problem-solving and Conflict Resolution skills
- Data Entry
- Answering customer questions
- Relationship Building
- HIPAA Compliance
References
Available upon request.
Timeline
Designated Hitter-Customer Service Rep/Pharmacy Technician
Walgreens
12.2014 - 12.2021
Student Tutor/ Teacher's Assistant- Work Study21
South University- WPB Campus
01.2011 - 06.2014
Bachelor of Science - Nursing
South University
No Degree -
Palm Beach State College
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