Danielle Springer
Northport,NY
Summary
Accomplished in office and pharmacy operations, I excel in customer service and problem-solving, significantly enhancing customer engagement. Skilled in inventory management and sales processing, my expertise also spans supervising teams to exceed quality standards. My proactive approach and ability to manage complex tasks underscore my commitment to excellence and efficiency.
Overview
26
26
years of professional experience
Work History
Designated Hitter Pharmacy/Customer
Walgreens
Northport, NY
03.2020 - 02.2025
- Operating the pharmacy register, processing sales transactions.
- Assisting customers with over-the-counter medication selection.
- Verifying patient information, insurance information, and retrieving prescriptions under pharmacist supervision.
- Supporting other pharmacy staff as needed during busy periods.
- Front-end Customer Service Associates greet customers and patients, provide information about products and services, register sales on a cash register, resolve customer issues, answer customer questions, handle returns and complaints, and provide customer service in the photo and FedEx area.
Substitute Teachers Aide /Greeter
Northport East Northport School District
East Northport, NY
04.2013 - 06.2021
- Provides support to the teacher in the classroom to ensure a safe, stimulating educational environment.
- Supervise students during lunchtime, ensuring their safety and orderly behavior, managing the flow of meal service, enforcing school rules, resolving minor conflicts, maintaining cleanliness in the cafeteria, and reporting any significant issues to school staff or administrators.
- Greet and screen incoming visitors, parents, and school staff with a positive attitude, checking for identification in a professional manner, and promptly notifying the appropriate personnel of their arrival.
Front Desk Receptionist
Dr. Mark Gennaro, MD Vascular Surgeon
Greenlawn, NY
09.2007 - 11.2011
- Answered incoming calls, filed documents, typing, and scheduled appointments.
- Greeted patients warmly and made them feel welcome.
- Verified insurance information, obtained referrals & collected copays.
- Obtained consultations from physicians.
- Knowledge of CPT, diagnosis codes, and medical terminology.
- Able to run the office in the absence of the office manager.
- Tracked office supplies, inventory levels, placed orders for replenishment as needed, and monitored deliveries upon arrival.
- Communicated with physicians and doctor's offices in the best interest of the patient.
- Able to book medical procedures and handle pre-certifications with insurance companies.
Office Manager
United Document Serices, Inc.
Deer Park, NY
10.1998 - 06.2005
- Ran day-to-day operations of a title company
- Heavy phones, data entry, emails, payroll, ordering, and accounting.
- Provided customer service to vendors and clients to produce nationwide abstracts.
- Supervised the workflow of the office to ensure quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolved customer complaints regarding customer loans.
- Tracked mortgages and assignments for banks.
- Prepared and proofread nationwide residential title reports. Coordinated researchers nationwide through the order life cycle.
- Cleared title discrepancies, tax, and property valuation issues.
Education
High School Diploma -
Cold Spring Harbor H.S.
82 Turkey Lane06-1991
Skills
- Pharmacy operations
- Customer Service Expertise
- Sales Processing
- Inventory management
- Customer Engagement
- Office management
- Problem solving
Timeline
Designated Hitter Pharmacy/Customer
Walgreens
03.2020 - 02.2025
Substitute Teachers Aide /Greeter
Northport East Northport School District
04.2013 - 06.2021
Front Desk Receptionist
Dr. Mark Gennaro, MD Vascular Surgeon
09.2007 - 11.2011
Office Manager
United Document Serices, Inc.
10.1998 - 06.2005
High School Diploma -
Cold Spring Harbor H.S.
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