Chastity Rehill

• Secured a diverse pool of qualified applicants for campus and online undergraduate admission, supporting the University's commitment to inclusivity and diversity.
• Developed and implemented effective recruitment techniques resulting in a significant boost in student enrollment and program visibility.
• Elevated student satisfaction by streamlining admission procedures and providing attentive support throughout the enrollment journey.
• Maintained a 90–95% applicant conversion rate from inquiry to enrollment by delivering exceptional guidance and support throughout the admissions process.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Responsible for providing professional personalized service while ensuring that all casino guest requests are met promptly and efficiently.
• Maintains complete knowledge of all property venues and offsite venues/services/hours of operation.
• Maintains working knowledge of all promotions and special events in order to effectively navigate the casino guest experience.
• Resolved challenges related to unavailable room nights or limited reward availability by offering alternative accommodations, flexible options, or upgraded services to ensure guest satisfaction.

• Managed household logistics, budgeting, and scheduling
• Oversaw early childhood education, development, and enrichment activities
• Coordinated appointments, extracurriculars, and family needs
• Developed strong organizational, multitasking, and problem-solving skills
• Developed systems for inventory management, enhancing organization and availability of supplies.

Wedding Planner – Forever Grand Wedding Chapel - MGM Grand & The Signature
09/2017-11/2018

• Planned and executed weddings and receptions at MGM Grand Resort and The Signature.
• Coordinated with vendors, room reservations, catering, transportation, and guest services.
• Resolved high-pressure event challenges while maintaining exceptional client satisfaction.

Front Desk Agent & Guest Services Specialist – Bellagio Resort & Casino
06/16-09/17

• Delivered luxury guest service in a high-volume resort environment.
• Managed checking-in and checking-out guests with cash and credit payments; Reviewing and correcting guests’ billing and folios
• Provided recommendations on resort amenities, dining, entertainment, and local attractions.
• Handling daily multi-lines from in-house, past, future guests and employees
• Improved guest satisfaction by promptly addressing concerns and providing resolutions for conflicts and dissatisfactions

Reservation Agent – MGM Resorts International Operations Center
12/13-06/16

• Assisted guests with room reservations across multiple MGM properties.
• Recommended accommodations, dining, and entertainment options.
• Consistently delivered exceptional customer service and sales support.
• Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.

• Planned and executed dozens of weddings and receptions within 6 months at MGM Grand Resort and Signature, ensuring seamless and memorable experiences for couples and guests.
• Coordinate with all wedding vendors such as photography, catering, transportation, concierge service, room reservations, amenities, floral orders, decor orders, food and beverage requests.
• Designed and implemented personalized wedding experiences, creating unforgettable moments and lasting memories for couples and their guests.
• Resolved high-pressure, time-sensitive challenges on wedding days, maintaining composure and professionalism to ensure flawless event execution and client satisfaction.

• Checking-in and checking-out guests with cash and credit payments.
• Providing knowledge and advice about Bellagio and surrounding attractions.
• Handling daily multi-lines from in-house, past, future guests and employees.
• Delivered exceptional guest service in a fast-paced, high-end hospitality environment by promptly addressing and resolving in-house guest complaints with discretion, professionalism, and empathy.

• Providing excellent customer service.
• Quoting our best room rates to our new and loyal customers.
• Suggesting the best choice to enjoy MGM properties' live shows and restaurants.

• Submit and process mental health insurance claims in a timely and accurate manner.
• Maintain up-to-date records of benefit verification and claim status.
• Verify patients’ mental health benefits, communicate with insurance providers to confirm coverage details and resolve any discrepancies
• Ensure accurate diagnosis codes are used and aligned with submitted claims
• Collected patient copays and coinsurance payments
• Provided administrative support to 15 clinical Psychologists and licensed Social Workers.

• Scanned document contracts to system database.
• Supervised daily mail correspondence to and from USPS.
• Data entry of customers' information into the company's database.
• Responsible for retrieving customer check payments from the company’s secured USPS P.O. Box and preparing them for timely deposit at the bank, ensuring accurate record-keeping and adherence to financial procedures