Summary
Overview
Work History
Education
Skills
Academic Honors
Timeline
Generic

Chastity Suchy

Chanute,KS

Summary

Customer service oriented professional with healthcare industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Customer Service Collection Agency

Raduis Global - Lenxa, KS
Lenxa, KS
02.2023 - 10.2023
  • Make outbound calls to members that are anywhere from 11-120 days late on payments
  • Leave voicemails
  • Take notes on if they made payments or why they can't make payments
  • Take payments over the phone
  • Send reminder emails to members that payments are due
  • Work on DD sheets of members that owe payments
  • Look up members' accounts.

Customer Service Representative

The Results Companies
Winter Haven, FL
09.2022 - 10.2022
  • Uses numerous computer workstation applications to supply live responses to customers' needs
  • Documents customer calls in the database system
  • Assists in resolving serious complaints and escalated calls
  • Assists customers with functionality and basic troubleshooting of product or account issues
  • Maintains at a minimum, target levels of performance
  • Maintains up-to-date level of product knowledge
  • Multi-tasks: Listen, input data, prove solutions, navigates through various screens while applying customer satisfaction technique.

Call Agent

ADT Solar
Wichita, KS
04.2022 - 08.2022
  • Did outbound calls to customers
  • Made appointments to have solar specialists come to customers' homes and explained to them about the solar program
  • Used Google Earth Pro, Google Map, and Duck Duck Go (Apple Maps) to find their homes and to make sure there are no trees shading their house.

Xtime Support

Sutherland Global Services
Pittsford, New York
01.2022 - 04.2022
  • Responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software
  • Responsible for price changes in their system
  • Work with case work and send emails to customers.

Customer Service Representative

Sykes Enterprises, Discovery Health
Chanute, KS
07.2020 - 12.2021
  • Utilize excellent written and verbal communication skills to assist customers and problem solve
  • Independently manage a high volume of inbound calls and redirect as needed
  • Multitask to input data or research information while on the phone and maintaining a high level of professionalism.

RX Education Agent

Concentrix
Chanute, KS
01.2020 - 07.2020
  • Clarify customer requirements for Humana Insurance group, probe for understanding, and use decision-support tools and resources for customers that are seeking assistance in receiving perspectives
  • Listen attentively to customer needs and concerns
  • Exhibit empathy while maximizing opportunity to build rapport with the customer
  • Track, document, and retrieve information in call tracking database.

Home Health Aide

Private Duty Care
Colony, KS
03.2018 - 05.2018
  • Checked vital signs and assisted with activities of daily living - personal hygiene, mobility, exercises, and feeding
  • Completed light housekeeping duties, prepared meals, handed out medication, and ran errands
  • Transported to and from physician appointments and documented blood sugar levels 3 times per day.

Education

Associate of Applied Science Degree - Medical Billing and Coding -

Ultimate Medical Academy
01.2020

Skills

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM, HCPCS, CPT)
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Greenway Prime Suite EHR
  • Insurance Verification
  • Medical Office Procedures
  • Appointment Scheduling
  • Data Entry
  • Scheduling
  • Phone and Email Etiquette
  • Customer Service
  • Microsoft Office
  • Workflow Planning
  • CRM Software
  • Handling Complaints
  • Quality Assurance
  • Decision-Making
  • Credit and Collections
  • Support Services
  • Goal Setting
  • Multitasking and Organization
  • Meeting Coordination and Support
  • Relationship Building

Academic Honors

Ultimate Medical Academy Honor Roll.

Timeline

Customer Service Collection Agency

Raduis Global - Lenxa, KS
02.2023 - 10.2023

Customer Service Representative

The Results Companies
09.2022 - 10.2022

Call Agent

ADT Solar
04.2022 - 08.2022

Xtime Support

Sutherland Global Services
01.2022 - 04.2022

Customer Service Representative

Sykes Enterprises, Discovery Health
07.2020 - 12.2021

RX Education Agent

Concentrix
01.2020 - 07.2020

Home Health Aide

Private Duty Care
03.2018 - 05.2018

Associate of Applied Science Degree - Medical Billing and Coding -

Ultimate Medical Academy
Chastity Suchy