CHASTITY VALERA
PEMBROKE PINES,FL
Summary
Skilled hospitality professional with 15 years in high-volume restaurants and guest-facing roles. Expertise in customer service, cash processing, POS systems, and food safety. Bilingual in English and Spanish, with proven ability to multitask, build customer rapport, and deliver efficient service under pressure.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Waitress
Olive Garden
Pembroke Pines, FL
01.2017 - Current
- Delivered attentive table service in high-volume restaurant, managing multiple tables and prioritizing guest needs.
- Greeted guests, took accurate food and beverage orders, and communicated special requests to kitchen and service staff to ensure satisfaction.
- Applied menu knowledge to upsell and cross-sell, enhancing guest experience and increasing order value.
- Resolve customer concerns professionally while maintaining guest satisfaction and restaurant standards.
- Process cash and credit-card transactions accurately using POS systems and maintain payment accountability.
- Apply food-safety, allergen-awareness, sanitation, temperature-control, and cross-contamination-prevention practice.
Drive-Thru Operator
Pollo Tropical
Pembroke Pines, FL
02.2014 - 12.2017
- Executed drive-thru orders and customer interactions, ensuring clear communication and swift service for enhanced customer satisfaction.
- Prepared and verified orders for accuracy, contributing to a seamless dining experience.
- Processed payments while optimizing workflow during peak periods, supporting overall operational efficiency.
- Followed food handling, sanitation, storage, temperature-control, and closing procedures.
Cashier / Customer Service
Big Tomato Pizzeria
Miramar, FL
02.2013 - 01.2014
- Processed customer payments and verified order accuracy to ensure seamless transactions.
- Delivered phone and in-person customer support, addressing inquiries and resolving order issues to enhance customer satisfaction.
- Processed cash, card, and mobile payments at Big Tomato Pizzeria register.
- Greeted guests and answered menu questions with friendly service.
- Took dine-in, takeout, and phone orders with accurate details.
Hostess / Food Runner
Smithy's Bar and Grill
Miramar, FL
01.2011 - 01.2013
- Welcomed guests, estimated wait times, and coordinated seating to optimize restaurant flow.
- Escorted guests to tables and ensured attentive service throughout their visit.
- Delivered food promptly and accurately while communicating with servers and kitchen staff.
- Supported front-of-house operations by bussing, cleaning, and assisting with banquet/special-event service.
Education
High School Diploma / Equivalent -
Skills
- Food & Beverage Service
- Order accuracy
- Food Safety
- POS Systems
- Credit Card Processing
- Cash Handling
- Customer Service
- Guest Relations
- Conflict Resolution
- Complaint Handling
- Sales techniques
- Time Management
- Teamwork
Certification
ServSafe Allergens Certification, ServSafe Alcohol Certification, ServSafe Food Handler Certification, Food Handler Certification
EDUCATION & LANGUAGES
English — Expert, Spanish — Fluent
Timeline
Waitress
Olive Garden
01.2017 - Current
Drive-Thru Operator
Pollo Tropical
02.2014 - 12.2017
Cashier / Customer Service
Big Tomato Pizzeria
02.2013 - 01.2014
Hostess / Food Runner
Smithy's Bar and Grill
01.2011 - 01.2013