Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chastity Wheeler

Memphis

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony. Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles. Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Seasoned supervisor in food preparation and serving with background in overseeing fast-paced kitchen and dining operations. Skilled in staff training, inventory management, and ensuring compliance with health and safety regulations. Known for improving service delivery through effective team leadership and workflow optimization. Successfully enhanced customer satisfaction by streamlining processes for quicker and more efficient service. Resourceful professional in culinary management, known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at communication, leadership, and problem-solving to enhance team performance and ensure top-notch dining experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

24
24
years of professional experience

Work History

Shift Leader

Loves Travel Stop
Memphis
08.2024 - Current
  • Supervised daily operations and ensured team adherence to safety protocols.
  • Coordinated shift schedules and managed staff assignments for optimal coverage.
  • Trained new employees on operational procedures and customer service standards.
  • Resolved customer complaints effectively, enhancing overall satisfaction levels.
  • Implemented process improvements to streamline workflows and increase efficiency.
  • Conducted performance evaluations and provided feedback to team members regularly.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Delegated tasks to employees and monitored activities and task completion.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Adhered to all health code regulations while preparing food items for customers.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Monitored employee performance and provided feedback for improvement.
  • Implemented strategies to increase sales and improve service quality.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Explained goals and expectations required of trainees.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Distributed food to service staff for prompt delivery to customers.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.

Paraprofessional

Memphis Independent School District
Memphis
08.2021 - 05.2024
  • Supported teachers in classroom management and student engagement.
  • Assisted with lesson planning and instructional material preparation.
  • Implemented individualized support plans for students with diverse needs.
  • Facilitated small group activities to enhance learning experiences.
  • Monitored student progress and provided feedback to educators.
  • Collaborated with special education staff to ensure compliance with IEPs.
  • Organized classroom resources and maintained a positive learning environment.
  • Applied positive reinforcement to redirect negative behaviors.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Provided guidance to students in the classroom setting.
  • Supported students throughout academic instruction and assignments.
  • Offered students personalized educational, behavioral, and emotional support.
  • Helped implement behavior management strategies for individual students.
  • Supervised small groups of students during instruction time.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Assisted children at stations during small-group learning periods.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Attended professional development workshops related to job responsibilities.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Communicated and collaborated well with educators from various grade levels.
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
  • Assisted with the organization and implementation of classroom projects and events.
  • Supported classroom teacher with daily instruction and management of student activities.
  • Contributed to a safe and inclusive learning environment for all students.
  • Monitored student progress and provided feedback to teachers and parents.

Cafeteria Manager

Memphis Independent School District
Memphis
08.2001 - 05.2022
  • Managed daily cafeteria operations and ensured compliance with health regulations.
  • Supervised food preparation and service staff for optimal efficiency.
  • Coordinated inventory management to maintain adequate supplies and minimize waste.
  • Developed weekly menus in alignment with nutritional guidelines for students.
  • Trained new employees on food safety practices and operational procedures.
  • Implemented procedures to enhance customer service and student satisfaction.
  • Monitored food quality to ensure freshness and adherence to standards.
  • Reviewed invoices from suppliers against purchase orders placed; identified discrepancies as needed.
  • Pitched in to help cafeteria employees with various food preparation and serving tasks.
  • Ordered necessary supplies for the efficient operation of the cafeteria.
  • Ensured compliance with health codes and regulations in the cafeteria kitchen.
  • Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
  • Monitored cash registers at end of shift to ensure accuracy in accounting for all sales transactions.
  • Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
  • Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
  • Established menus and monitored quality of food served in cafeteria.
  • Supervised setup, takedown and maintenance of buffet tables during meal service periods.
  • Resolved customer complaints promptly to maintain a positive relationship with patrons.
  • Oversaw food preparation, verifying procedural compliance with company guidelines.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

High School Diploma -

Lakeview
Lakeview Texas
05-1996

Skills

  • Staff training
  • Operational management
  • Customer service
  • Quality assurance
  • Schedule coordination
  • Inventory management

Timeline

Shift Leader

Loves Travel Stop
08.2024 - Current

Paraprofessional

Memphis Independent School District
08.2021 - 05.2024

Cafeteria Manager

Memphis Independent School District
08.2001 - 05.2022

High School Diploma -

Lakeview
Chastity Wheeler