Robert A Rainer

Loves Travel Stop

05.2020 - Current

Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Rotated merchandise and displays to feature new products and promotions.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Directed training and retraining of employees to boost performance and enhance business results.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Trained and mentored new employees to maximize team performance.
Responded to and resolved customer questions and concerns.
Kept employees operating productively and working on task to meet business and customer needs.
Helped store management meet standards of service and quality in daily operations.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.