Gloria Houshour

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Boosted overall sales with effective upselling techniques and exceptional product knowledge.
• Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
• Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
• Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
• Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
• Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
• Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
• Created and managed project plans, timelines and budgets.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Observed packing operations to verify conformance to specifications.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Devised and implemented processes and procedures to streamline operations.
• Generated reports detailing findings and recommendations.
• Developed effective improvement plans in alignment with goals and specifications.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained database systems to track and analyze operational data.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Gathered, organized and input information into digital database.
• Frequently inspected production area to verify proper equipment operation.
• Educated staff on organizational mission and goals to help employees achieve success.
• Collected, arranged, and input information into database system.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
• Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
• Developed training program for new employees, speeding up their integration into team.
• Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
• Streamlined communication between team members, which helped in resolving issues more quickly.
• Engaged with customers on social media to promote offers and events, increasing online presence.
• Maintained cleanliness and organization of workspace, adhering to health and safety standards.
• Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
• Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
• Fostered positive work environment, leading to higher employee morale and reduced turnover.
• Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
• Facilitated team building activities, strengthening cohesion and productivity of team.
• Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
• Enhanced customer experience with introduction of feedback system to gather insights.
• Increased sales with introduction of promotional strategies that attracted more customers.
• Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
• Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
• Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
• Implemented system for tracking employee performance, identifying areas for improvement.

Handled customer interactions, maintained stock levels, and served the public.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Boosted overall sales with effective upselling techniques and exceptional product knowledge.
• Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
• Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
• Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
• Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
• Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
• Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
• Created and managed project plans, timelines and budgets.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Observed packing operations to verify conformance to specifications.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Devised and implemented processes and procedures to streamline operations.
• Generated reports detailing findings and recommendations.
• Developed effective improvement plans in alignment with goals and specifications.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained database systems to track and analyze operational data.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Gathered, organized and input information into digital database.
• Frequently inspected production area to verify proper equipment operation.
• Educated staff on organizational mission and goals to help employees achieve success.
• Collected, arranged, and input information into database system.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
• Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
• Developed training program for new employees, speeding up their integration into team.
• Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
• Streamlined communication between team members, which helped in resolving issues more quickly.
• Engaged with customers on social media to promote offers and events, increasing online presence.
• Maintained cleanliness and organization of workspace, adhering to health and safety standards.
• Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
• Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
• Fostered positive work environment, leading to higher employee morale and reduced turnover.
• Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
• Facilitated team building activities, strengthening cohesion and productivity of team.
• Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
• Enhanced customer experience with introduction of feedback system to gather insights.
• Increased sales with introduction of promotional strategies that attracted more customers.
• Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
• Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
• Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
• Implemented system for tracking employee performance, identifying areas for improvement.