Angelique Jimenez
Las Vegas
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
Work History
Shift Leader
El Pollo Loco
Las Vegas
12.2013 - Current
- Supervised team members during peak hours to ensure efficient service.
- Trained new staff on company policies and customer service standards.
- Managed inventory levels and placed orders for supplies as needed.
- Conducted regular safety checks to maintain a safe working environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Utilized POS systems efficiently for order processing and inventory management.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
Receiving Dock Associate
Amazon
Las Vegas
09.2020 - 05.2022
- Received and sorted incoming shipments for efficient inventory management.
- Collaborated with team members to maintain a clean and safe work environment.
- Maintained a clean work area free from clutter, debris and hazardous conditions.
- Utilized RF scanners to scan bar codes on product labels prior to stocking shelves.
- Organized pallets for efficient loading and unloading process; operated forklift when needed.
- Provided assistance in other departments as requested including shipping, order picking and packing.
- Determined shipping methods, routes or rates for materials to be shipped.
Education
Valley High School
Las Vegas, NVSome College (No Degree) - Criminal Justice
ITT Technical Institute
Las Vegas, NVSkills
- Team leadership
- Customer service
- Inventory management
- Safety compliance
- Staff training
- Time management
- Problem solving
- Shift scheduling
- Sales reporting
- Shift checklists
- Shift leadership
- Employee scheduling
- Assigning work
- Policy enforcement
- Inventory counts
- Role modeling
- Problem-solving
- Team supervision
- Client support
- Customer service management
- Operations management
- Shift paperwork completion
- Sales and upselling
- Rules enforcement
- Quality assurance
Languages
English
Full Professional
Spanish
Limited
Timeline
Receiving Dock Associate
Amazon
09.2020 - 05.2022
Shift Leader
El Pollo Loco
12.2013 - Current
Valley High School
Some College (No Degree) - Criminal Justice
ITT Technical Institute