Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CHATERRA DOUGLAS

Jeffersonville,IN

Summary

Revenue Cycle Specialist with 9 years of experience in healthcare billing and revenue cycle management. Expert in maximizing reimbursement, reducing denials, and improving revenue cycle performance through precise coding accuracy and accounts receivable management. Proven track record in data analysis, medical coding, and authorization management, seeking to leverage skills to enhance operational efficiency and financial outcomes. Serving as subject matter expert in reimbursement policies, ensuring compliance and accurate claims processing. Analyze and review claims, achieving measurable improvements in billing accuracy and collections. Collaborate with billing department to streamline AR processes, resulting in enhanced operational efficiency. Research and resolve claim denials, implementing corrective actions to reduce future rejections. Maintain adherence to coding standards and NCCI edits, ensuring proper payment and compliance. Ensure accurate medical coding for over 5000 patient records, enhancing billing efficiency. Streamlined claim processing, reducing denial rates by proactively addressing compliance gaps. Interpret complex medical policies to improve claims accuracy and facilitate prompt payer responses. Mentor junior analysts, enhancing team capability in navigating complex reimbursement scenarios. Optimize coding procedures to boost claims processing speed and accuracy. Enhance team efficiency by developing advanced training on reimbursement policies.

Overview

9
years of professional experience

Work History

Norton Healthcare

Revenue Cycle Analyst
09.2021 - Current

Job overview

  • Implemented process improvements that reduced denial rates and increased overall reimbursement levels.
  • Contributed to improved cash flow by monitoring and resolving aged account balances in a timely manner.
  • Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.
  • Supported timely claim submission by reviewing and validating all relevant billing information.
  • Conducted root cause analysis on denied claims, implementing corrective measures to prevent future denials and protect revenues.
  • Coordinated closely with clinical departments, ensuring accurate and timely capture of all relevant charges for services provided.
  • Managed appeals process effectively, successfully overturning denied claims to secure payment for services rendered.
  • Monitored daily reports, identifying trends or discrepancies that warranted further investigation or action from the revenue cycle team.
  • Optimized charge capture procedures, contributing to more accurate billing statements and higher collection rates.
  • Developed strong working relationships with payers, promoting collaboration in resolving complex reimbursement challenges.
  • Maintained up-to-date knowledge of payer requirements, ensuring accurate billing practices across all departments.
  • Reached out to insurance companies to verify coverage.
  • Identified and resolved payment issues between patients and providers.
  • Participated in client meetings to discuss financial analysis and investment strategies.

ResCare

Central Intake Coordinator
05.2018 - 09.2021

Job overview

  • Account Manager for over 1,200 clients, covering twenty states
  • Responsible for obtaining/maintaining insurance eligibility and authorizations for clients across the United States
  • Daily duties include admissions, obtaining and reviewing verification, authorizations, entering ICD 10 codes and communicating with operation centers
  • Verify Medicaid, long term care, workers compensation, and commercial insurance benefits, this includes calling insurance companies to check benefits
  • Entering admissions into ResCare's systems
  • Enter client services
  • Complete spreadsheets
  • Clear billing prior charges
  • Audit client tickets
  • Train employees
  • Complete spreadsheets
  • Update clients level of care
  • Enter and update monthly cost of care payment for clients
  • Obtain authorization and re-authorizations for clients that have started care
  • Work on reports due to schedule conflicts and re-authorization
  • Participate in team meetings
  • Provide effective communication to the branches when information is needed
  • Demonstrate commitment, professional growth and competency
  • Demonstrate excellent customer service in all areas
  • Navigate throughout Microsoft outlook, excel, and word
  • Enter and maintain accurate comprehensive information into the clients account

University of Louisville Physicians

Receptionist
08.2016 - 12.2017

Job overview

  • Scheduled, rescheduled, and verified patient appointments
  • Collected patient copayments and recorded payment transactions
  • Obtained third party payer authorization for services provided
  • Ordered diagnostic tests and communicated results to patients

Humana

VSP Enrollment Specialist
09.2015 - 03.2016

Job overview

  • Oversaw member information reconciliation procedures and paperwork
  • Evaluated data that resolved customer claims to reinstate or terminate insurance members
  • Responsible for conflict resolution

Education

Penn Foster

Medical Coding and Billing Program
12.2024

Skills

  • Medical billing
  • Claims processing
  • Data Analysis
  • Appointment Scheduling
  • Medical Coding
  • Revenue Cycle Reporting
  • Authorizations
  • Eligibility
  • Medical Records
  • Revenue Analysis
  • Revenue Cycle Management
  • Authorization Management
  • Registration
  • Compliance
  • Collections
  • AR Processes
  • ICD 10 Codes
  • Insurance Benefits
  • Client Services
  • Team Meetings

Timeline

Revenue Cycle Analyst

Norton Healthcare
09.2021 - Current

Central Intake Coordinator

ResCare
05.2018 - 09.2021

Receptionist

University of Louisville Physicians
08.2016 - 12.2017

VSP Enrollment Specialist

Humana
09.2015 - 03.2016

Penn Foster

Medical Coding and Billing Program
CHATERRA DOUGLAS