Cha'Terria D. Hubbard Godfrey
Houston,TX
Summary
Willing to help others when needed. A very punctual person and a people person. Strength's include customer relations, a team player, possessing excellent interpersonal, and organizational skills with the ability to multi-task and perform quality work in fast paced environment, get along very well with others and finish all duties until they are completed.
Overview
18
18
years of professional experience
Work History
Banker
JP Morgan Chase Bank
06.2021 - Current
- ABM ME, Opening/ Closing Accounts, Cash Handling, Drive thru Transactions, Opening accounts, Issuing debit card, Wire transfers, Deposits/ Withdrawals, Mobile/ online Banking, Credit Journey, Updating customer’s personal information, Facilitated foreign currency transactions to meet customer needs, Adopting Lobby, Cash Advance Money orders, Cashiers Checks, Counter Checks, and Credit Card payments
- Managed customer accounts and provided tailored banking solutions.
- Advised clients on investment options and financial planning strategies.
- Facilitated transactions, ensuring accuracy and compliance with policies.
- Trained new staff on banking procedures and customer service standards.
- Resolved customer inquiries, maintaining high levels of satisfaction and trust.
- Analyzed market trends to recommend innovative banking products to clients.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Analyzed customer's financial information to determine the best banking products for them.
- Helped customers understand and use mobile applications and online banking.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Achieved or exceeded personal sales goals on consistent basis.
- Advised customers on bank products, services and financial planning options.
- Verified customer identity using government-issued identification documents.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
First Convenience Bank
09.2020 - 06.2023
- Opening checking and savings account, Withdrawals/ deposits / Wire Transfers / Cash Advances, Assisting customers with ATM, Help customers navigate mobile and online banking, Helping customers with transactions at drive thru, Assisting customers with applying for loans, Marketing to promote business, Reissuing debit cards, Updating customers personal information, and Currency/ foreign currency exchange.
Return Agent
Enterprise Holdings
01.2012 - 01.2020
- Delivered exceptional customer support during vehicle rentals; responsible for greeting and printing receipt upon arrival; body inspection and inventory of vehicles; handheld trained; renting out cars, washing cars, deliver cars, and damage claims.
Passenger Assistant
Prime Flight Aviation Service
07.2010 - 01.2012
- Loading and Unloading passengers to and from the plane. Scanning boarding passes, assisting minors, seniors, and disabled passengers to assign gates. Baggage handling and wheelchair assistance.
Cashier, Greeter, Host, and Cook
Chuck E. Cheeses
03.2008 - 01.2009
- Customer Service and Cashier. Prep food, party host, greeting customers, serving food and fixing gaming systems.
Education
High School -
Chester Nimitz Senior High School
Lone Star Community College -
Lone Star Community College
Skills
- Computer Literate
- Proficient in Windows
- Proficient in MS Word
- Proficient in Access
- Proficient in PowerPoint
- Proficient in Internet Explorer
- Proficient in Word Perfect
References
- Detrise Williams, Teacher, Aldine School District, 346-401-4432
- Aldrena Patten , Banker, JP Morgan Chase, 346-276-9747
- Elena Theis , Branch Manager , JP Morgan Chase 713-265-7348
Timeline
Banker
JP Morgan Chase Bank
06.2021 - Current
First Convenience Bank
09.2020 - 06.2023
Return Agent
Enterprise Holdings
01.2012 - 01.2020
Passenger Assistant
Prime Flight Aviation Service
07.2010 - 01.2012
Cashier, Greeter, Host, and Cook
Chuck E. Cheeses
03.2008 - 01.2009
High School -
Chester Nimitz Senior High School
Lone Star Community College -
Lone Star Community College