Chaterrica Arnold

Received Inbound Calls

Assisting Patients with upcoming doctor appointments

Sending encounters to Medical Providers

• Maintained secure access to documents.
• Formatted documents to meet company standards.
• Entered Medical HCFA Claims

• Developed and maintained relationships with suppliers and vendors.
• Developed and maintained a database of production resources and materials.
• Developed and maintained an up-to-date understanding of production operations and processes.

• Handled inbound/outbound calls daily
• Assisted customers with payment arraignments, escrow inquiries, and various other issues
• Educated customers about Mr. Cooper’s benefits, such as paperless, mobile app, web, and IVR services

• Provided excellent internal and external customer services via phone requests focusing on first contact resolution
• Ensured integrity of customer information by following established procedures for submitting requests to update loan information and updating customer demographics in the system of record
• Accurately documented the system of record, call disposition and complaint tracking applications.