Chatika Ross
Charlotte,NC
Summary
Administrative professional with expertise in clinical documentation, financial processing, and client relations. Demonstrated success in managing confidential data and ensuring accurate payment processing. Skilled in de-escalation techniques to maintain positive patient interactions and a pre-registrar.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Behavior Technician
ABC Kids
07.2024 - 12.2024
- Assisted in implementing behavior interventions plans for children with autism.
- Conducted one-on-one sessions to promote social skills and communication development.
- Collaborated with supervisiors to access client progress and adjust strategies.
- Maintained detailed records of sessions including progress notes, daily logs, and incident reports.
Cosmetology Student
Paul Mitchell The School
12.2024 - 11.2026
- Managed a personalized client schedule, and utilized a sophisticated booking system to maintain ab highly efficient appointment flow, and minimize wait times.
- Performed detailed consultations to identify specific needs, document medical-related sensitivities (allergies, skin conditions), and record service history for future reference.
- Performed hair cutting and styling services for customers, including shampooing, blow-drying, coloring, highlighting and perming.
Personal Shopper
Harris Teether
07.2024 - Current
- Provided proactive, personalized customer service by addressing requests, notes, band preferences ton ensure a high level of client satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery personnel by being consistently professional and friendly.
Education
Graduate Certificate - Cosmetology
Paul Mitchell The School
Charlotte, NC11-2025
Diploma - Dental Assisting
NC Dental U
Charlotte, NC04-2024
High School Diploma -
Garinger High School
Charlotte, NC06-2018
Skills
- Client consultations
- Customer service
- Appointment Scheduling
- Behavior Intervention
- Record Keeping
- Technical Styling
Certification
- BACB - Behavior Analyst Certification Board
- Dental Assistant 1
- CPR for Healthcare Professionals
Timeline
Cosmetology Student
Paul Mitchell The School
12.2024 - 11.2026
Behavior Technician
ABC Kids
07.2024 - 12.2024
Personal Shopper
Harris Teether
07.2024 - Current
Graduate Certificate - Cosmetology
Paul Mitchell The School
Diploma - Dental Assisting
NC Dental U
High School Diploma -
Garinger High School