Chatora Jones
Insurance Specialist
Chapel Hill,North Carolina
Summary
Experienced dental Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering years experience and willingness to take on any challenge.
Overview
15
15
years of professional experience
Work History
Insurance Specialist
The University Of North Carolina At Chapel Hill
03.2023 - Current
- Provided exceptional service to clients by guiding them through claims process step by step.
- Trained new hires on company policies and procedures, ensuring seamless transition into Insurance Specialist role.
- Maintained high level of industry expertise through continuous professional development courses and certifications in field of insurance specialty.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Collaborated closely with financial advisors to create comprehensive insurance strategies tailored to individual client goals.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
Caregiver
Private Duty
10.2018 - 11.2023
- Basic food preparation, assist with personal care, health monitoring, personal supervision, and emotional support.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Assisted with interviewing new staff and trainings.
Lead Teacher
Harvest Learning Center
03.2015 - 02.2019
- Greet parents as they bring in their children
- Communicate with parents on an ongoing basis and monthly parent conferences
- Implementation of daily plans and activities
- Supervise and participate with children in activities
- Maintain program site and equipment
- Daily observations and child evaluations
- Provide guidance for children's behavior.
Administrative Assistant
Rainbow 66 Community Living Center
04.2010 - 03.2015
- Provided support to seven managers and fifty-one engineers
- Coordinated orientation for all new employees
- Developed and maintained administrative processes to achieve organizational objectives as well as to improve accuracy and efficiency
- Managed accounts payable, receivable and payroll using ADP software while overseeing administrative budget as well as preparing expense reports.
Medical Assistant
New Hope Urgent Care
07.2009 - 01.2013
- Verified accuracy of records and matched records against source documents and resolved discrepancies
- Assisted callers with general problems, complaints, and answered questions about autopsies
- Maintained records, compiled, and prepared reports
- Transcribed MD notes for pathologists daily
- Created, updated, and distributed Regional monthly reports.
Education
Certificate - Medical Coding
Ashworth College
Norcross, GA 05.2001 -
Certificate - Medical Assisting
Gwinnett College
Raleigh, NC 05.2001 -
Skills
Good interpersonal and communication skills
Extensive experience in building relationships with internal and external customers
Ability to multitask, manage challenging priorities, and timelines
Competent in MS Office Applications (MS Word, Outlook, Excel, and Access)
Competent in Meditech, Cerner, and Epic
Subject Protection (HSP) Training, and HIPAA Training
Ability to work effectively on a team and independently
Reporting abilities
Documentation abilities
Claims Management
Awards
Graduated Magna Cum Laude GPA 3.8
Timeline
Insurance Specialist
The University Of North Carolina At Chapel Hill
03.2023 - Current
Caregiver
Private Duty
10.2018 - 11.2023
Lead Teacher
Harvest Learning Center
03.2015 - 02.2019
Administrative Assistant
Rainbow 66 Community Living Center
04.2010 - 03.2015
Medical Assistant
New Hope Urgent Care
07.2009 - 01.2013
Certificate - Medical Coding
Ashworth College
05.2001 -
Certificate - Medical Assisting
Gwinnett College
05.2001 -
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