CHATOYA DICKERSON
Lv,NV
Summary
Experienced non-medical Care Provider offering 15 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
22
22
years of professional experience
Work History
Caregiver
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
10 YRS CUSTOMER SERVICE
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
7 YRS DATA ENTRY
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
KALI BUNDLES
Supervisor's Title
Las Vegas, NV
01.2019 - Current
- Operated equipment while observing standard safety procedures.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Arranged items at destination according to customer requests and instructions.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
Intern
CANDIES FOUNDATION
LOS ANGELOS, CA
01.2019 - 01.2022
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
15YRS HOMECARE
IHSS Adult Services Program
City of Los Angeles, CA
06.2003 - 12.2018
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
Education
Associate of Arts - Advertising
CTU ONLINE CLASES
ONLINE06.2024
Skills
- Grocery Shopping
- Client Transportation
- Client Records Management
- Respectful and Compassionate
- Companionship and Emotional Support
- Attentive to People
- Personal Service
Timeline
KALI BUNDLES
Supervisor's Title
01.2019 - Current
Intern
CANDIES FOUNDATION
01.2019 - 01.2022
15YRS HOMECARE
IHSS Adult Services Program
06.2003 - 12.2018
Caregiver
10 YRS CUSTOMER SERVICE
7 YRS DATA ENTRY
Associate of Arts - Advertising
CTU ONLINE CLASES