Chatyra Brookins
Houston,US
Summary
Customer Service Representative with over 6 years of experience in face-to-face interactions. Experienced with customer care, sales/negotiations, product integration and promotions. Successful in developing new strategies and developing Team support. Knowledgeable in retail sales and dispatching. Able to maintain a positive and friendly attitude when handling customer complaints and providing information.
Overview
6
6
years of professional experience
Work History
Dispatcher
AAA Auto Club
Houston, TX
10.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
Processor
Nellis Auction
Katy, TX
11.2022 - 10.2023
- Collaborated with managers to put the company's policies and goals into action
- Trained
- Monitored and adjusted production processes or equipment for quality and productivity
- Inventory and cost-control programs were coordinated by me
- Checked incoming documents for accuracy and made notes of any issues.
Order Fulfiller
Malouf Distribution Center
Delano, CA
09.2020 - 11.2022
- Informed supervisors and coworkers of inventory requirements and double-checked supplies before completing customer orders
- Checked inbound and outbound shipments for accuracy and to avoid mistakes
- Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked
- Was responsible for maintaining accurate stock records and schedules
- Used scanning equipment to manage product inventory, track progress through the facility, and record production data
- Moved goods between warehouse locations based on shipment and storage requirements
- Took orders out of storage, wrapped them, and staged them for shipment
- Increased team efficiency by using forklifts, cranes, and other equipment to move materials.
Customer Service Representative
Alorica call center
Clovis, CA
07.2018 - 09.2020
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Provided a superior customer experience in order to build a loyal customer base
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Answered customer calls promptly to avoid long wait times on hold
- Promoted available products and services to customers during service, account management, and order calls
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- I'm in charge of billing, network, and equipment-related calls
- Collaborated with management to come up with proactive customer service solutions and put them into action.
Education
High School - General Studies
Tulare Western High School
Houston, TX01.2017
Skills
- Project management
- Sales expertise
- Complaint resolution
- Data Entry
- Customer Relations
- Schedule Coordination
- Maintaining call metrics
- Work Order Management
- Closing tickets
- Verifying coverage
- Decision-Making
- Critical Thinking
Timeline
Dispatcher
AAA Auto Club
10.2023 - Current
Processor
Nellis Auction
11.2022 - 10.2023
Order Fulfiller
Malouf Distribution Center
09.2020 - 11.2022
Customer Service Representative
Alorica call center
07.2018 - 09.2020
High School - General Studies
Tulare Western High School