Loren Freeman
Houston,TX
Summary
Seasoned professional with 8 years of experience in logistics and customer support roles, seeking a Customer Service, Customer Support position. Skilled in optimizing workflows, enhancing customer satisfaction, and leading teams to exceed KPIs. Proven track record in improving operational efficiency, reducing costs, and fostering strong client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Overnight Dispatcher
Gulf Winds International
La Porte, TX
11.2022 - Current
- Communicate with customers to resolve inquiries and enhance satisfaction, achieving quarterly KPIs
- Streamline dispatch operations, reducing operational costs by 15% and expanding business opportunities
- Manage logistics through precise data entry and analysis, improving load distribution accuracy and efficiency
- Implement optimized workflows to increase delivery performance by 20% and cross-train staff to improve operational effectiveness
Dedicated Load Planner
US Xpress
New Caney, TX
05.2021 - 11.2022
- Enhanced team performance through the implementation of coaching methodologies and developmental strategies, boosting profitability and growth
- Increased operational efficiency and on-time delivery rates by optimizing driver workflow processes and scheduling
- Improved resource utilization and reduced transportation costs by effectively allocating freight loads based on priority and capacity
- Elevated customer satisfaction by coordinating logistics operations and refining scheduling strategies to reduce idle time and increase driver productivity
Delivery Operations Dispatcher
HEB MWT
Houston, TX
12.2018 - 05.2021
- Optimized team performance through targeted coaching and developmental strategies, directly contributing to increased profitability and attainment of organizational goals
- Achieved a 15% increase in on-time deliveries by strategically managing schedules and resources, and implemented processes that ensured adherence to DOT Hours of Service regulations without compromising service quality
- Coordinated driver assignments to maximize resource utilization and leverage team capabilities, while maintaining driver records and resolving technical issues to uphold high service standards
Assistant Store Manager
Walmart Neighborhood Market
Cypress, TX
01.2016 - 12.2018
- Enhanced team performance through the implementation of coaching methodologies and developmental strategies, leading to increased profitability and achievement of organizational goals
- Conducted strategic planning and executed training and development initiatives, improving employee competencies and fostering professional growth within the company
- Managed daily sales operations and utilized consultative sales approaches to elevate customer satisfaction and drive sales revenue, while advocating for clients with tailored solutions to their specific needs
Education
Bachelor of Arts - Sociology
Lane College
Jackson, TNSkills
- Training & Development
- Project Management
- Customer Relationship Management
- Business Management & Growth
- Performance Assessment
- Data Analysis
- Compliance Laws & Regulations
- Operations Management
- Risk Mitigation
- Team Development
- Conflict Resolution
- Critical Thinking Skills
- Inbound & Outbound Calling
- Database Administration
- Workflow Process Management
- Customer Service Training
Certification
- Logistics, Transportation, and Distribution (CLTD), APICS, 2024
- Certified Supply Chain Professional (CSCP), APICS, 2023
- Data Analysis and Visualization (Excel Power BI), Coursera, 2022
- Certified Customer Service Professional (CCSP), ICSA, 2021
Timeline
Overnight Dispatcher
Gulf Winds International
11.2022 - Current
Dedicated Load Planner
US Xpress
05.2021 - 11.2022
Delivery Operations Dispatcher
HEB MWT
12.2018 - 05.2021
Assistant Store Manager
Walmart Neighborhood Market
01.2016 - 12.2018
Bachelor of Arts - Sociology
Lane College
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