Beth Cruz
Mascotte,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Overnight Dispatcher
Interstate Courier
11.2022 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of "Number" fleet vehicles.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Closely monitored dispatch board to triage and prioritize over 50daily calls
- Sent out drivers to assist 10-12 hourly callers based on locations, needs and worker availability
Grooming Salon Leader
Petco Animal Supplies Stores Inc.
05.2013 - 03.2022
- Ordered supplies for forecasted grooming demands.
- Aligned grooming services with brand promise for quality and customer care.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Recruited and trained staff to offer grooming services for dogs.
- Managed and maintained health, welfare and proper care of animals.
- Educated service personnel on company policy and procedure.
- Evaluated employee performance through close observation and performance rubrics.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Animal Care And Management
Alamance Community College
Graham, NC05.2013
Skills
- Prioritizing Calls
- Data Entry
- Dispatching Procedures
- Decision-Making
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Overnight Dispatcher
Interstate Courier
11.2022 - Current
Grooming Salon Leader
Petco Animal Supplies Stores Inc.
05.2013 - 03.2022
No Degree - Animal Care And Management
Alamance Community College
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