Sarah Bennett
Beaumont,TX
Summary
Attentive Police Dispatcher bringing 16 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
20
20
years of professional experience
Work History
911 Emergency Dispatcher
City Of Nederland, Texas
10.2013 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Followed established protocols for professional handling of emergency situations.
911 Emergency Dispatcher
City Of Beaumont, Texas
06.2007 - 10.2013
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided on-the-job training and coaching to develop new dispatchers.
- Answered calls from automatic routing system and took basic information from callers.
Switchboard Operator
Philpott Motors
01.2004 - 06.2006
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
- Announced important information and emergency notifications over PA system.
- Operated switchboard and routed incoming calls to appropriate departments.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Identified service improvement opportunities through call volume and performance reports.
Education
No Degree - Telecommunications
Lamar Institute of Technology
Beaumont, TX07.2007
High School Diploma -
Port Neches-Groves High School
Port Neches, TX06.2005
Skills
- Patient Information
- Monitoring Frequencies
- Service Delivery
- Service Requests
- Equipment Dispatch
- Emergency Assistance
- National Law Enforcement Telecommunications System (NLETS)
- Dispatcher Monitoring
- Prioritizing Calls
- Data Systems
- Conflict Resolution
- Efficient Service
- Unit Dispatch
- Crew Monitoring
- Track Alarm Calls
- Map Reading Skills
- Map Reading
- Prioritizing Effectively
- Dispatch First Responders
- Basic Life Support Knowledge
- Information Mapping
- Teletype Networks
- Teamwork and Collaboration
- Complex Problem-Solving
- Weather Watching
Timeline
911 Emergency Dispatcher
City Of Nederland, Texas
10.2013 - Current
911 Emergency Dispatcher
City Of Beaumont, Texas
06.2007 - 10.2013
Switchboard Operator
Philpott Motors
01.2004 - 06.2006
No Degree - Telecommunications
Lamar Institute of Technology
High School Diploma -
Port Neches-Groves High School
Similar Profiles
Morgan ChampeauxMorgan Champeaux
POLICE OFFICER/ DETECTIVE at City of NederlandPOLICE OFFICER/ DETECTIVE at City of Nederland
Keith LoveKeith Love
Commissioner at City of Texas CityCommissioner at City of Texas City
Gloria OldakerGloria Oldaker
Customer Service Representative at City Of Temple, Texas - City GovernmentCustomer Service Representative at City Of Temple, Texas - City Government
La'Niyha ArlineLa'Niyha Arline
Curbside Shopper at H-E-B PlusCurbside Shopper at H-E-B Plus
Brandie FloydBrandie Floyd
Supervisor at Haven for HopeSupervisor at Haven for Hope