Hi, I’m
Erica Boss
Oak Lawn
Summary
Dedicated and detail-oriented professional with strong experience in dispatching, telecommunications, scheduling, and customer service. Skilled at managing high call volumes, training staff, and ensuring timely coordination in fast-paced environments. Seeking a remote position where I can leverage my communication, organizational, and multitasking abilities to support business operations and deliver excellent client service.
Overview
7
years of professional experience
1
Certification
Work History
Advocate Christ Medical Center
Patient/Equipment Transport & Overnight Dispatcher
09.2021 - 05.2025
Job overview
- Managed overnight dispatch operations, ensuring timely transport assignments.
- Answered and redirected high volumes of calls, assisting staff and patients.
- Coordinated scheduling and prioritized urgent requests.
- Trained and supported new employees in procedures and system use.
- Maintained detailed documentation for all dispatch activities.
- Coordinated emergency response efforts to ensure timely patient transport and care delivery.
- Managed communication between medical staff and transportation teams to streamline operations.
Little Company of Mary Hospital
Patient Transporter & Equipment Delivery
10.2019 - 10.2020
Job overview
- Transported patients safely and efficiently.
- Coordinated with nurses and medical staff regarding patient needs.
- Delivered medical equipment and medications promptly.
Little Company of Mary Hospital
Telecommunications Operator
11.2018 - 10.2019
Job overview
- Answered hospital-wide calls and directed them to correct departments.
- Assisted callers in reaching patients and provided general information.
- Handled after-hours calls for doctors, including urgent patient needs.
- Conducted overhead announcements and emergency codes.
- Trained new staff members on call systems.
Education
Rasmussen University
Certificate from Medical Billing and Coding
Bremen HighSchool
High School Diploma
05-2017
Skills
- Remote Communication (Phone, Email, Messaging Platforms)
- Call Center & Dispatch Operations
- Customer Service & Client Support
- Scheduling & Time Management
- Problem-Solving & Conflict Resolution
- Data Entry & Documentation
- 60 Hours Of Practicum hands on coding practice
- Decision-making
- Customer service
- Active listening
- Attention to detail
- Prioritizing calls
- Problem-solving
- Dispatching procedures
Certification
Medical Coding And Billing
Timeline
Patient/Equipment Transport & Overnight Dispatcher
Advocate Christ Medical Center
09.2021 - 05.2025
Patient Transporter & Equipment Delivery
Little Company of Mary Hospital
10.2019 - 10.2020
Telecommunications Operator
Little Company of Mary Hospital
11.2018 - 10.2019
Rasmussen University
Certificate from Medical Billing and Coding
Bremen HighSchool
High School Diploma