Chatyra Harper-Coleman
Marietta,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Location Manager
A 2nd Chance Bail Bonds
08.2018 - Current
- Compose monthly reports to the Sheriff’s office: including compiling data for bonds executed, exonerated, bonds in forfeiture status, and several other measurable data.
- Identify issues, analyze information and provide solutions to problems.
- Resolve location-related issues swiftly through effective problem-solving skills, minimizing loss of cash flow and efficiency
- Establish performance goals for employees and provide feedback on methods for reaching those milestones.
- Establish team priorities, maintain schedules and monitor performance.
- Built strong team through proactive recruitment and hiring strategies.
- Leveraged data to drive team improvement to increase company's area market share in 2023 for the first time in company history.
Firm Administrator
The Waltman Firm
02.2021 - 12.2023
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Implemented a comprehensive record-keeping system for all legal documents, ensuring easy accessibility for authorized personnel.
- Organized and updated databases, records and other information resources.
Business Development Specialist
Omni Healthcare/Peak Funding Group
04.2017 - 07.2018
- Expanded business through effective network development, identifying new, and prospective clients.
- Scheduled appointments for clients based on their injuries and demographics.
- Read medical records to coordinate treatment and pair clients with correct providers.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
- Managed all surgery intake, underwriting, and requests for scheduling.
- Sent out bills and records in response to attorney requests for clients that had completed treatment.
Paralegal
T Madden & Associates, P. C.
12.2016 - 04.2017
- Case management of 80+ clients from sign-up to settlement.
- Drafted basic, HOLT, and UM demands.
- Negotiated reductions of client’s medical bills with medical providers.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Paralegal
Marks Law Group, LLC
05.2015 - 12.2016
- Executed Initial review of potential clients and all case intake.
- Drafted Letters including letters of representation, basic and Holt demands.
- Performed administrative duties including answering all inbound phone calls using multi-line phone system.
- Managed 80+ client case load from initial intake to litigation or settlement.
- Supported attorney with litigation tasks including drafting leaves of absence, review and revision of direct questions, court filing, and trial preparation.
- Requested and reviewed medical bills and records.
- Processed mail by opening, scanning, and linking to relevant cases in case management software.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Maintained interaction with clients for follow ups, medical treatment status, negotiations and settlements.
- Requested open records, citation dispositions, police reports and other documents relevant to case.
- Facilitated efficient case resolution by attending depositions, hearings, mediations, and trials as necessary to assist attorneys in the presentation of evidence or arguments.
Education
Pursued Bachelor of Arts: Communication -
Centenary College of Louisiana
Shreveport, LouisianaParalegal Certificate -
Kennesaw State University
Kennesaw, GeorgiaSkills
- Team Supervision
- Sales Development
- Workload planning
- Business Development
- Hiring and Terminations
- Operational Improvements
- Employee Supervision
- Performance Evaluations
- Budget Development
- Process Development
- Resourceful and Analytical
- Scheduling and calendar management
Certification
- Certified Notary Public, 5/13/27
Timeline
Firm Administrator
The Waltman Firm
02.2021 - 12.2023
Location Manager
A 2nd Chance Bail Bonds
08.2018 - Current
Business Development Specialist
Omni Healthcare/Peak Funding Group
04.2017 - 07.2018
Paralegal
T Madden & Associates, P. C.
12.2016 - 04.2017
Paralegal
Marks Law Group, LLC
05.2015 - 12.2016
Pursued Bachelor of Arts: Communication -
Centenary College of Louisiana
Paralegal Certificate -
Kennesaw State University
- Certified Notary Public, 5/13/27
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