Chau Phan

• Responsible for efficiently lifting, carrying, and organizing inventory boxes, ensuring accurate stocking, and maintaining an organized backroom for quick access and minimal downtime during restocking.
• Provided exceptional customer service by proactively assisting clients with product searches, answering inquiries in a timely manner, and resolving concerns, ensuring a personalized and positive client service experience that encouraged customer loyalty.
• Folded, sorted, and packaged clothing items meticulously, following company guidelines for presentation and organization, resulting in a consistently neat, attractive, and customer-friendly sales floor.
• Managed package deliveries by overseeing the accurate sorting, labeling, and distribution of incoming and outgoing merchandise, ensuring timely and error-free processing, which supported seamless customer deliveries and store stock replenishment.
• Supervised and coordinated a team of employees, assigning tasks based on their strengths and operational needs, and providing ongoing support and training to ensure employees met productivity and quality standards.
• Followed directions from clients, providing service tailored to their specific demands, ensuring customer needs were met and satisfaction was prioritized.
• Implemented visual merchandising strategies, ensuring all displays were well-organized and visually appealing, which contributed to increased customer engagement and sales.
• Assisted in maintaining shop safety protocols, ensuring that the environment was welcoming, safe, and compliant with health and safety standards
• Followed directions from clients, quickly adapting to changing demands and providing service tailored to their specific needs, ensuring high customer satisfaction in a fast-paced environment.

Seal of Biliteracy in Vietnamese

C++ Certified