Richard Chau
Chattanooga,TN
Summary
Proven leader with a strong background in team motivation and coaching, adept at enhancing team performance and ensuring efficient operations. Leveraging excellent problem-solving and customer service skills to drive operational success. Ready to contribute to a role as Director of Retail Operations by fostering teamwork and achieving strategic goals.
Overview
15
15
years of professional experience
Work History
Senior Retail Team Manager (SRTM)
Fivestar Breaktime Solution, US
09.2019 - Current
- Manage RTM, RTL, RRM
- Managing daily operations
- Customer Satisfaction
- Inventory Adjustment
Delivery Driver
Fedex
09.2018 - 08.2019
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
Delivery Driver
Amazon
09.2013 - 09.2018
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
Machine Operator
Aerotek – Temp-Agency
08.2013 - 09.2013
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
Machine Operator
Eastridge – Temp-Agency
10.2012 - 08.2013
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
Shift Leader
Dunkin Donuts
09.2011 - 07.2012
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
Team Leader
Coolswirl
01.2011 - 08.2011
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
Education
Chattanooga State Technical Community College
05.2011
High School Diploma - undefined
Ooltewah High School
Ooltewah, TN05.2010
Skills
- Problem Solving
- Customer Service
- Optimism
- Work Ethic
- Leadership
- Quick Learning
- Assertiveness
- Positive Attitude
- Teamwork and collaboration
- Coaching and mentoring
Affiliations
United Karate Studio, 01/03, 12/08, First gup red belt, Instructing and supervising students, Provide practice for other students, Blue belt in Olympic Taekwondo
Timeline
Senior Retail Team Manager (SRTM)
Fivestar Breaktime Solution, US
09.2019 - Current
Delivery Driver
Fedex
09.2018 - 08.2019
Delivery Driver
Amazon
09.2013 - 09.2018
Machine Operator
Aerotek – Temp-Agency
08.2013 - 09.2013
Machine Operator
Eastridge – Temp-Agency
10.2012 - 08.2013
Shift Leader
Dunkin Donuts
09.2011 - 07.2012
Team Leader
Coolswirl
01.2011 - 08.2011
High School Diploma - undefined
Ooltewah High School
Chattanooga State Technical Community College