Mark Helmy
Summary
Results-driven retail leader with a strong background in training, team development, and sales strategy. Passionate about recognizing market trends and adapting store operations to drive business growth. Skilled in merchandising, inventory management, and customer engagement, with a proactive, engaged leadership style.
Overview
7
7
years of professional experience
Work History
Learning and Development Team Manager/ Senior Management/Retail Accessory and Supply Purchaser
Ascend Wellness
07.2022 - 04.2025
- Quickly advanced from store supervisor after showcasing strong leadership in training and staff development
- Led engaging and immersive training programs, ensuring every team member was certified in transport operations and METRC CRC compliance while staying fully compliant with state regulations—setting a new standard within the company
- Managed ordering processes and inventory control while also taking on additional responsibilities such as interviewing, hosting training seminars for new store openings, and corrective actions
- Designed and executed merchandising plans, optimizing store layout and inventory placement to enhance sales performance
- Oversaw retail operations, ensuring alignment with consumer preferences and industry shifts
- Developed strategies for online retail integration, streamlining online order fulfillment and enhancing the digital shopping experience
- Partnered with the marketing team to plan and execute community outreach events, creating meaningful connections with customers while enhancing brand visibility and engagement
- Fostered a dynamic team environment focused on continuous improvement and adaptability
Lift Op/Snow Ambassador/Ski Patrol
Big Snow
11.2022 - 04.2025
- Progressed through multiple roles at Big Snow, starting as a Lift Operator before advancing to Snow Ambassador and recently Ski Patrol
- Provided exceptional guest service and ensured a safe, enjoyable experience for visitors on the mountain
- Assisted in on-hill operations, including lift safety protocols, terrain management, and responding to guest inquiries
- As a Snow Ambassador, guided guests on proper equipment use, educated them on mountain safety, provided resort information, and enhanced the overall guest experience
- Recently began transitioning to Ski Patrol while completing certifications to assist full patrolers with operations, emergency response, and mountain safety
Operations Manager
Nvidia
11.2017 - 03.2020
- Stepped into a leadership role after building trust with the team and proving my ability to manage complex workflows, prioritize tasks in a fast-paced environment, and keep fulfillment operations running efficiently
- Managed high-volume product fulfillment operations, ensuring timely order processing, inventory accuracy, and smooth coordination with logistics partners
- Identified and resolved bottlenecks in warehouse workflows, introducing practical process improvements that helped the team meet tight deadlines without compromising quality
- Worked closely with procurement, shipping, and customer service teams to maintain seamless communication and ensure on-time delivery of tech products to clients
- Implemented inventory tracking methods that reduced stock discrepancies and optimized space utilization across the facility
- Played a central role in training new hires and developing ongoing SOPs to standardize operations and boost overall productivity
- Contributed to a more agile, responsive operation by applying active leadership and staying involved in daily floor activities
Education
Business Administration
Essex County College
09-2017
Skills
- Retail Strategy & Merchandising
- Store Leadership & Operations
- Market Awareness & Trend Adaptation
- Online Retail & E-commerce
- Sales & Revenue Growth
- Leadership & Team Development
- Process Optimization & Problem-Solving
- Inventory & Supply Chain Management
- Excel and PowerPoint Proficiency
Hobbies and Interests
- Snowboarding and skiing — Enjoying the thrill of the slopes
- Motorcycling — exploring new places and appreciating the journey
- Writing — capturing thoughts and experiences through creative writing
- Golfing — Enjoying the challenge of the game and the time spent outdoors
Timeline
Lift Op/Snow Ambassador/Ski Patrol
Big Snow
11.2022 - 04.2025
Learning and Development Team Manager/ Senior Management/Retail Accessory and Supply Purchaser
Ascend Wellness
07.2022 - 04.2025
Operations Manager
Nvidia
11.2017 - 03.2020
Business Administration
Essex County College
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