Chaunacey K. Pearson
Atlanta,Ga
Summary
Highly organized and dedicated individual seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With a proven track record of providing exceptional customer service in fast-paced environments and a self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Teller
Wells Fargo
04.2024 - Current
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Ensure cash and other negotiable instruments are handled properly
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling fraud prevention and branch opening and closing procedures.
- Counted, verified and handled bank deposits and armored car transactions.
Customer Service Representative
Target
04.2021 - 03.2024
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
- Monitored cash drawers in multiple checkout stations daily and maintained adequate cash supply.
Junior Summer Intern
First Citizens Bank
05.2023 - 09.2023
- Positively impacted the overall branch performance by diligently contributing to daily tasks and responsibilities in a professional manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on online banking and mobile banking applications.
- Accept deposits, verify cash and endorsements, and issues receipts
- Ability to maintain confidentiality and exhibit a high degree of integrity
- Ensured accuracy of financial transactions, verifying identification and necessary documentation for
Education
Shiloh High School Diploma
Skills
- Multitasking
- Detail Oriented
- Organization
- Time Management
- Data Entry Documentation
- Customer Service And Relations
- Multi-Line Phone Systems
- Filing
- Money Handling
- Cross- Selling
- Risk Management
Timeline
Teller
Wells Fargo
04.2024 - Current
Junior Summer Intern
First Citizens Bank
05.2023 - 09.2023
Customer Service Representative
Target
04.2021 - 03.2024
Shiloh High School Diploma