Chauncey Jones
Jacksonville,FL
Summary
Hardworking Customer Support Engineer with exceptional insight regarding network, communication and security protocols. A diligent employee always willing to step up and help customers no matter how complex the issue is.
Overview
5
5
years of professional experience
Work History
Customer Technical Support
ADT
Jacksonville, FL
02.2023 - 02.2024
- Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.
- Educated customers by explaining technology issues in easy-to-understand terminology.
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Performed complex network diagnostic tasks, examining packet traces, fault logs and TCP/IP routing records to located negative impact events for customers.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
Claims Representative
Teleperformance
02.2022 - 10.2022
- Conducted research into medical terminology related to healthcare claims processing activities.
- Documented changes in claim statuses using specialized software systems.
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Attended continuing education seminars related to insurance industry best practices and new legislation.
Claims Processor
GEICO
Jacksonville, FL
12.2021 - 03.2022
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Applied knowledge of coding systems such as CPT-4 and HCPCS codes for proper reimbursement.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
- Resolved complex issues associated with denied or underpaid claims through negotiation with payers.
Cashier/Customer Service
Family Dollar
Jacksonville, FL
03.2020 - 04.2021
- Receive payment by cash, credit cards, or automatic debits.Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is right amount of change
- Stock and clean store
Personal Care Aide/ Home Caregiver
Venture Forthe
Buffalo, NY
11.2019 - 03.2020
- I am responsible for light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks
- Also engaging clients to do activities like reading, talking, and playing games
- All in the comfort of there homes.
Stand Attendant
Buffalo NIagara International Airport
Buffalo, NY
11.2018 - 10.2019
- Greets guests approaching location
- Receives food and beverage orders from guests, Serves food and beverage items in correct proportions, following proper sanitation guidelines.Performs clean-up duties in the stand to maintain the quality appearance of the work area, including cleaning and storing equipment properly records all transactions via the point of sale system and informs guests of the amounts owed, includes all cash and credit card transactions
Education
High school diploma -
Buffalo Urban League
12.2016
Associate of Science - Nursing
Florida State College At Jacksonville
Jacksonville, FLSkills
- Help Desk
- Technical Support
- Remote Access Software
- Desktop Support
- Network Support
- Typing (5 years)
- Customer Support Needs Assessment
- Technical Troubleshooting
- Database Management
- File Management
- Workers Compensation
- Conflict Resolution
- Claims Investigation
- Policy Understanding
- Insurance Claims Review
- Accident Review
- Data Analysis
Timeline
Customer Technical Support
ADT
02.2023 - 02.2024
Claims Representative
Teleperformance
02.2022 - 10.2022
Claims Processor
GEICO
12.2021 - 03.2022
Cashier/Customer Service
Family Dollar
03.2020 - 04.2021
Personal Care Aide/ Home Caregiver
Venture Forthe
11.2019 - 03.2020
Stand Attendant
Buffalo NIagara International Airport
11.2018 - 10.2019
High school diploma -
Buffalo Urban League
Associate of Science - Nursing
Florida State College At Jacksonville
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