Chauncey Moore
Athens,AL
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations. Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
CMLH Hospitality Group, Corp
Atlanta, GA
01.2021 - Current
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Provided guidance on how customers can maximize the value they receive from products and services.
- Established processes for measuring customer satisfaction rates across multiple channels.
- Researched new technologies and initiatives to improve customer experience.
- Established strong relationships with clients through regular communication and follow-up activities.
Driver
Antman Cpa Review
Huntsville, AL
03.2018 - Current
- Verified the contents of inventory loads against shipping papers.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Adhered to company policies and procedures related to safety and security standards.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Managed time efficiently when making multiple stops along designated routes.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Delivered packages to customers in a timely and efficient manner.
- Maintained accurate logs of vehicle inspections and repair status.
Education
Associate of Science - Sports Media & Marketing
Full Sail University
Winter Park, FL08-2026
Skills
- Strategic Planning
- Customer Account Management
- Client Relations
- Records Management
- Research and due diligence
- Customer Relationship Building
- Schedule Management
- Customer Needs Assessment
- Negotiation
- CRM Software
- Report Analysis
Timeline
Customer Success Manager
CMLH Hospitality Group, Corp
01.2021 - Current
Driver
Antman Cpa Review
03.2018 - Current
Associate of Science - Sports Media & Marketing
Full Sail University
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