Chauncey James Jefferson

• Within our given timeframe using a Toyota propane sit-down forklift, I

strategically loaded U.S.P.S certified mail onto 53’ and 48’ trailers.

• Carefully ensured that no pallets or equipment were damaged before putting on

the trailer.

• Properly consolidated mail to save space on trailer and in a very timely manner.
• Inspected the forklift daily to ensure proper functioning of safety equipment and components.
• Loaded and unloaded trucks with forklift in a safe manner.
• Prepared finished stock for shipment by identifying, pulling and packing product.
• Moved products to designated areas using the forklift.

• Managed accounts from different banks and creditors that lease automobiles and other equipment that's up for repossession.
• With given information, used three digital tools to "Skip Trace' and locate the possible location of unit(s).
• Assessed different spreadsheets to request certain fees.
• Inspected and evaluated collateral prior to repossession.
• Maintained detailed records of all activities, including contacts made with debtors.
• Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
• Verified accuracy of account information and documentation related to repossession orders.

• Delegated daily tasks to team members to optimize group productivity.
• Developed open and professional relationships with team members, enabling more effective issue resolution.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Managed the 2nd shift cooler and freezer picking volume.
• Lead team members to ensure that all metrics are met and/or exceeded daily.

• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Coordinated training schedules and filed crucial administrative paperwork.
• Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process.
• Improved operations by working with team members and customers to find workable solutions.
• Performed site evaluations, customer surveys and team audits.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved customer satisfaction by finding creative solutions to problems.
• Coordinated efforts to ensure that all 85 associates adhered and met client based goals and objectives daily.

• Assisted in the development of customer service policies and procedures.
• Prepared paperwork for repair orders including parts, labor, warranty information and total costs.
• Processed payments for repairs including cash, checks and credit card transactions.
• Coordinated with vendors to acquire needed parts for repairs.
• Inspected equipment prior to repair work to determine nature of defect or malfunction.
• Provided technical guidance to customers regarding their equipment needs and options available to them.
• Ordered replacement parts from suppliers when necessary.
• Advised customers on preventive maintenance practices for their equipment.
• Scheduled appointments for repair services according to customer availability.
• Maintained records of all completed repairs, identifying any additional issues discovered during inspections or repairs.
• Reviewed open orders and quotations on equipment components sent to vendors for adequate repair.
• Conducted follow-up calls with customers after completion of repairs to ensure satisfaction.

• Improved operations by working with team members to find workable solutions.
• Onboarded team members, delivering consistent coaching in job tasks.
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Managed inbound freight daily and ensured that quality and integrity was not sacrificed throughout the process.
• Assisted team members with the unload process via forklift when team members needed assistance.

• Loaded and unloaded packages from loading dock to trucks.
• Handled packages in safe and meticulous manner while unloading and transporting.
• Assisted in navigating large loads to assigned areas.
• Adhered to all workplace safety standards and OSHA regulations.